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Home and Motor Call Handler

4 months ago

Redhill, Surrey, United Kingdom AXA Partners Full time

We are currently looking for Call Handlers to come and join our Home and Motor Department within AXA Partners.

AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to offer Hybrid working contracts, giving you that extra work life balance. Our office always has something on to engage our employees, from Summer BBQs, Charity Days and even Christmas Activities to keep it a fun filled office.

As a Call Handler, you'll be providing support in relation to our Home and Motor customers and clients in the UK. You will ensure that customer expectations are met and exceeded on every call and provide the highest level of customer service at all times. During busier times, you can expect calls regarding mass floods, high winds and other weather related emergencies.

Working Hours - Our Call Handlers work on a rotating shift pattern, 35 hours per week between 7am – 9pm over 5 days which will include Saturdays, Sundays, and bank holidays.

Salary – £21,870 + shift allowance.

Start date - 13th May 2024

Induction & Training – We're offering 4.5 weeks fully comprehensive training for this role. It's important to us that we give you all the material and knowledge needed to succeed in this role.

What will you be doing?

  • Accurate and timely completion of case notes/logs/diaries for each customer
  • Answer calls adhering to standard response times and protocols.
  • Process cases in accordance with department procedures and agreed authority levels.
  • Willingness to respond appropriately at times of service pressure.To understand and apply
  • Data Protection Deployment of cases to appropriate and approved suppliers

Here at AXA Partners, we love to give our employees the best opportunities to thrive and grow in their career with us. All of our employees will be given the chance to move around our Home, Motor and Travel departments, building their knowledge and skills. Once trained across all 3 departments, you'll receive a £2k bonus

Your Profile

You don't need to have any previous experience to do this role as full training is provided.

The most important attribute we look for is the ability to deliver strong customer service with empathy, patience and understanding the customers situation and needs, while being aware of the impact your support has on them.

You must be able to communicate in a clear and confident manner, active listening skills and the ability to build rapport with our customers.

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

At AXA Partners, we're appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Group Personal Pension Plan
  • Annual bonus
  • Life Assurance (4x salary)
  • Free staff travel insurance, Private Healthcare, Home & Motor emergency cover and much more
  • 22 days holiday, rising to 27 days with service
  • AXA employee discounts

If you'd like to discuss this role further, please send an email to -