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Customer R&D Specialist
4 months ago
The Customer R&D Specialist executes the Customer R&D function in-scope under the guidance of the Customer R&D Manager/Lead. The Customer R&D Specialist acts as the face to the customer by advising customers in application and choice of the right product suitable for their setup. Provides technical support to existing and new customers. Organizes training courses about the full product range and application for customers. The Customer R&D Specialist gets guidance and support from the Customer R&D Manager/Lead on complex activities, ad hoc requests, and key issues in the execution of his duties.
Key Responsibilities
- Obtain Insights to Better Understand Trends and Customer Needs and Generate Ideas
- Prepare, Participate to and Follow-Up Meetings to Gather and Discuss Market, Customer and End-User Insights
- Translate Insights into Concrete Ideas for Specific Customers, e.g. Brainstorm between Product Experts, Technical Service and Sales on Customer Target Group for Newly Developed Product from Global R&D
- Demonstrate New Product to Customer and Check Interest, e.g. Inspiration Day, Customer Visit to Present New Product
- Contact Customer to Ensure Understanding and Ask Further Details on Request
- Receive Request from Customer to Create a New or Modify an Existing Solution
- Balance Time and Ressource Effort vs. Benefits of the Request, e.g. Discuss Feasibility, Assess risks , Ensure Compliance with Business Standards
- Define Application Types Conform Customers Specs
- Follow-Up Production Planning for the Production of Industrial Samples and Keep Customer and Other Stakeholders Informed
- Collect Customer Feedback on Sample and Testings and Define Next Steps in Product Creation
- Receive Customer Feedback on Industrial Trials and Define Refinements if Needed
- Evaluate First Industrial Trial and Check Workability of Delivered Solution
- Make a GO/NO GO Decision to Production in Case of OOS and Report the OOS Specificities to Customer
- Support or Perform Onsite Customer Technical Audits
- Communicate and Align with Customer and Stakeholders on Project Content and Status
- Perform Onsite and Offsite Customer General Trainings
- Visit Customer and Provide Guidance How to Develop Customers Business
- Prepare, Participate to and Follow-Up Meeting Customer Business Review Meetings and Market Segment Reviews
- Search for a Match within Current Solution Portfolio, e.g. Compare Request with E-Catalogue, Recipe book
- Provide Physically or Remotely Assistance to Industrial Trials at Customer for new products
Education: Bachelor / Master Degree in Business Administration, Food Science or similar
Experience
2-3 years of experience in the food industry
Experience in Project Management
Outstanding presentation skills
Experience in Sales or client interaction
Good knowledge of working tools (MS Office, Salesforce, SAP,...)
Fluent Business English
