Senior IT Technician

4 weeks ago

Birmingham, Birmingham, United Kingdom BOA Group Full time

Travel between Academy sites is required – Ability to drive is essential

To provide technical support to the Trust staff and students.

Will be responsible for:

• Manage and respond to calls and tickets logged on the IT Helpdesk, ensuring effective utilisation – assigning tickets to technicians as appropriate

• Develop comprehensive user guides and documentation for user understanding and self help solutions

• Work closely with Director of Operations on IT Planning and future proofing

• Manage and maintain an accurate IT Asset database

• Appraisal process for members of IT Support Team

• Work closely with Network Manager (MSP) to keep IT Servers and clients up to date with Windows updates

• Maintain IT equipment with regular testing of peripherals

• Managing users and groups within Active Directory (creating new accounts when required)

• Manage user account security (MFA / Conditional Access)

• Manage work schedules and expectations of IT Support Team

• Liaise with 3rd party suppliers (sales and Support)

• Work closely with 3rd party Managed Service Provider to ensure smooth running of the IT service within the Trust and each Academy.

• Provide cover for IT Technicians across the trust during periods of absence

• Administering content to Internal & External Digital Signage displays and servicing hardware

• Assist with CCTV access and content export for security requests



Duties

• Maintain an accurate inventory of equipment

• Setup presentations, meetings and assemblies as and when required

• Service Interactive panels, TVs, cameras and audio recorders and audio equipment in classrooms regularly to ensure teaching and learning is not affected by equipment.

• Offer training sessions to staff on best uses of the equipment available

• Maintain and service the digital equipment available to students

• Deliver and collect laptop trolley bookings – to and from classrooms and handle the booking process

• Changing Toner cartridges in Printers & Photocopiers

• Ensure all Printers/Copiers are fully functional on a daily basis

• Ensure all Photocopiers have paper in all trays on a daily basis

• Assist students and staff with the use of the academy cloud apps (MS Teams, Sharepoint, OneDrive)

• Check outgoing and incoming equipment for any damages or issues

• Recommend new equipment for purchase

• Demonstrate processes upon request

• Write reports on any repairs carried out

• Liaise with manufacturer regarding warranty repairs

• Contribute to overall ethos/work/aims of the academy

• Be available to work on Open days/evenings and various other academy events on request

• Undertake other duties at the reasonable request of the Principal, SLT or Line Manager



Skills Required

• Excellent IT Skills

• Attention to detail

• Good communication and team working skills

• Ability to work to deadlines

• Ability to work on your own (Excellent initiative)

• A patient, methodical approach

• Good problem solving methods

• Awareness of Health & Safety procedures

• Understanding of various operating systems and devices



Desirable

• Experience of ICT Support

• Experience of Audio/Visual Support

• Good level of technical knowledge (Active Directory, Microsoft 365, Group Policy Management, Windows Server/ Windows 10/11, Mac OS, iPadOS, Network Switches, Wireless technology, Cisco/Cisco Meraki)

• Experience of using various systems and interfaces

• Experience of working in a school environment



Qualities and Attributes

• Hard working, passionate individual

• Able to accurately follow instructions, but make sound judgments and lead when required

• Excellent listening skills

• Able to work in close harmony with all staff

• Strong interpersonal, written and oral communication skills, particularly when liaising with non-technical colleagues

• Good organisational and time management skills

• Adaptable, flexible and able to work with minimum supervision

• Self-motivated, confident and able to work well under pressure

• Passion for technology and supporting others

• Ability to recognise the urgency of certain situations

• Strong approach to problem solving

BOA Group

The BOA Group is a Multi-Academy Trust of specialist academies located in Birmingham city centre, in the hub of the creative and digital industries. Though based in Birmingham, the academies recruit from across the wider Midlands region. We are a unique and outstanding creative educational hybrid, committed to the highest standards of excellence.

Currently comprising of three academies – 'BOA Creative, Digital and Performing Arts' (opened in 2011), 'BOA Stage and Screen Production Academy' (opened in 2021) and 'BOA Digital Technologies' (opened in September 2022) – we also have The Old Rep Theatre, in the heart of Birmingham City Centre, within our portfolio. Located in the centre of Birmingham and within the hub of the creative and digital industries in the West Midlands, we benefit from superb facilities for academic, vocational and extra-curricular activities.

If you share the Academy Trust's vision and ambitions, possess a strong desire to work within an ethos of creative collaboration and partnership and want to have a positive impact on young people, families and the community then we would be delighted to hear from you.

*We reserve the right to interview before the closing date.

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