Engagement Manager in Cardiff

2 months ago

Cardiff, Cardiff, United Kingdom Department for Business and Trade Full time

We're looking for an enthusiastic engagement manager to join our existing Engagement and Strategic Adoption team within the Digital, Data and Technology (DDaT) directorate here at DBT. Here in the Engagement and Strategic Adoption team, we have 2 key missions:

  • Empower and enable our people to actively promote DDaT's values and ways of working across DBT and externally, increasing productivity and providing value for money.
  • Increase quality usage of DBT's products and services, while providing measurable results to further understand and meet our user needs.

In this role, you will work collaboratively across our DDaT teams and professions, developing and implementing communications, engagement and product adoption campaigns - from discovery phase through to reinforcement.

This role requires a user-centred approach in decision making, helping to close the gap between users and DDaT products and services, both internally and externally. It will be your responsibility to engage with users at each stage of their journey, helping improve their overall experience. You will be tasked with developing clear and consistent messaging, helping DDaT teams land key messages with users, driving awareness and encouraging behaviour changes.

Whether you are joining from a communications, product marketing, engagement or digital background, this role will be varied and give you space to innovate and fine-tune your skills. The position provides an opportunity to work closely with a large and growing community of DDaT professionals and DBT staff across the globe, offering you opportunities to stretch and develop in your career.

Job description

Main responsibilities

  • Partnering with teams across DDaT to drive awareness, growth and adoption of DDaT's products and services
  • Delivering effective communications and engagement campaigns from discovery through to reinforcement
  • Measuring and providing analytics on communications, engagement and adoption activities, understanding how they deliver towards objectives and key results (OKRs)
  • Using a variety of tactics and communication channels to reach and interact with intended audiences
  • Creating feedback cycles with DDaT teams and users to facilitate continued improvements
  • Producing and delivering presentations and workshops
  • Working autonomously in an agile and fast-paced environment, adapting to address emerging team priorities
  • Creating and guiding others in creating engaging content for an external audience
  • Working collaboratively with the team in delivering internal DDaT and DBT events.

Person specification

Skills and experience

It is essential that you have:

  • Excellent written and verbal communication skills, with the ability to create engaging and accessible content for different communication channels and audiences
  • Excellent copywriting and editorial skills and experience, with a keen eye for detail and the ability to deliver communications to deadlines
  • Strong stakeholder management skills, with the ability to build and maintain relationships across different teams and seniority levels
  • Effective organisation skills, with the ability to juggle multiple workstreams and work to tight deadlines

It is desirable that you have:

  • Awareness of product marketing tactics
  • Experience using Microsoft Dynamics and Microsoft Customer Insights

Benefits

Alongside your salary of £32,858, Department for Business and Trade contributes £8,871 towards you being a member of the Civil Service Defined Benefit Pension scheme.

  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

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