Infrastructure Support Engineer

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BluetownOnline Ltd Full time

Job Title: Infrastructure Support Engineer

Location: Newcastle Upon Tyne (Office Based)

Salary: Up to 40k

Job type: Full Time, Permanent

Our company, TSG (Technology Services Group), is a Managed IT Services provider serving businesses UK Wide. At TSG, our people are dedicated to delivering exceptional customer service, as evidenced by our consistently high NPS score of +80. Our values of Team TSG, Service Excellence, and Shared Growth guide us in achieving our mission.

Why work for TSG?

  • Trusted, open, fair culture
  • Recognition as one of the UK's Top 50 Best Large Companies
  • Recognized as one of the Top 15 Technology Companies to work for
  • 2-star accreditation for 'Outstanding' employee engagement
  • Monthly wellbeing check-ins for all staff
  • Regular social events and team building activities
  • Charity fundraising efforts
  • Focused on becoming a net carbon zero business
  • Flexible working policy
  • Relaxed dress code
  • Excellent progression opportunities and training

The Role:

As an Infrastructure Support Engineer, you will be responsible for resolving complex infrastructure issues related to customer infrastructure such as Networking, Firewall configuration, and storage solutions. You will also provide end-user desktop support and collaborate with third parties for application support and troubleshooting. Successful candidates will have a strong problem-solving ability, excellent communication skills, and a proactive approach to work.

Requirements:

  • Full UK driving licence
  • Knowledge of server and networked environments
  • Virtualization experience
  • Desktop support experience
  • Understanding of security technologies
  • Experience with Microsoft Exchange and Office 365
  • 2nd line Azure tenant support
  • Project management skills
  • Firewall technology knowledge
  • Problem-solving and analytical skills

Benefits:

  • Company bonus scheme
  • 25 days annual leave + public holidays
  • Life assurance
  • Contributory pension scheme
  • Electric Vehicle Salary Sacrifice Scheme
  • Perk box discounts
  • Company sick pay
  • Income protection cover
  • Enhanced Maternity and Paternity pay
  • Home-based and hybrid opportunities
  • Long service benefits
  • Employee recognition scheme

If you are a qualified IT professional looking for a challenging role at an innovative company, please submit your CV and Cover Letter for consideration.

Candidates with relevant experience in IT Support, Systems Engineering, Network Support, or similar roles may also be considered.


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