Manager Customer Fulfillment Alliance Accounts

Found in: beBee jobs GB - 2 weeks ago

Manchester, United Kingdom adidas Full time

Purpose & Overall Relevance for the Organization:
The purpose of this role is to support the execution of the requirements of our alliance account customers and ensure best in class customer delivery excellence whilst maximizing internal efficiencies. You will be the interface between the commercial and the SCM teams.

It will support the process from sales order entry to on time in full delivery of all products for the accounts within their portfolio, while owning and driving some elements of it. It is also responsible to support the identification of supply chain initiatives that are mutually beneficial (revenue generations and cost reduction) to adidas and our alliance account customers which will provide a long-term impact for both parties.

Key Responsibilities:

  • Support in the definition of priorities, opportunities and risks for the alliance key accounts in the team's portfolio. Define required mitigation levers and drive cross-functional execution.
  • Collect, prioritize and provide solution to alliance accounts portfolio specific requirements, working with our global partners to provide the optimum solution whether this is existing or developing innovative solutions.
  • Drive relevant projects and initiatives to be executed within specified timelines and within budget.
  • Support the S&OP process incl. the financial target alignment for alliance account customers by collaborating with Controlling/Finance, Sales and Customer Service.
  • Manage order book conversion of alliance account customers by working with business key areas; evaluate speed and availability drivers, address availability and efficiency topics. Work proactively with them and customer service to implement corrective actions to achieve monthly and quarterly results. Identify risks and opportunities.
  • Work with Product Supply and Alliance Account Customer Fulfillment teams to maximize Dedicated and Direct opportunities with special focus on dedicated potential and dedicated conversion.
  • Manage partnership with DC and Outbound teams to secure operational excellence in topics such as (Booking In, special transportation requirements, carrier issues).
  • Review operational key performance indicators for Alliance Accounts; achieve and exceed where possible; ensure team are fully aware of performance.

Key Relationships:

  • Alliance Account Sales team
  • Customer Service
  • Supply Chain Management Europe
  • Finance

Knowledge, Skills and Abilities:

  • Good interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety of functions, audiences, management styles, or cultures and create/foster relationships.
  • Good understanding of the customer and consumer journey paired with the ability to turn ideas into action
  • Good knowledge of SCM processes
  • Able to accept and meet deadlines, involving effective time management capacity and sense of priorities and agility.
  • Demonstrated initiative and result driven orientation
  • Good analytical and process thinking
  • Strong evidence of reporting and analytical skills across multiple reporting platforms
  • Influencing skills
  • Fluent in English (written and oral)

Requisite Education and Experience / Minimum Qualifications:

  • College or university degree with a focus supply chain management, alternatively, related work experience in the field of Logistics, Footwear and/or Apparel
  • Minimum of 3 – 5 years of work experience, preferably in Supply Chain Management or Customer Service environment within the footwear and apparel industry.

  • Assistant Management Accountant

    3 days ago

    Salford, Greater Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    The Finance Team of the Northern Care Alliance NHS Group has an opportunity for a motivated individual with relevant experience to join the team as the Assistant Business Accountant for the Integrated Care Division at Salford Care Organisation. The role will support the organisational aims and objectives by being flexible and responsive, and by ensuring...

  • Medicines Management Assistant

    19 hours ago

    Oldham, Greater Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Medicines Management Assistant - Intermediate Care (Band 3) - Pharmacy - Northern Care Alliance NHS Foundation Trust Northern Care Alliance NHS Foundation Trust – Oldham, Borough of Oldham An exciting opportunity has arisen to join our Intermediate Care Pharmacy Team in Oldham. You will be based at Butler Green Enhanced Intermediate Care Unit, working...

  • Customer Operations Account Specialist

    1 week ago

    Manchester, United Kingdom ADIDAS Full time

    To deliver world class service to an assigned customer base, working in partnership with the sales organization and key departments across Western Europe in order to achieve the company strategic business plan. In consultation with the Senior Key Account Managers review customer requirements to define the respective service level in line with current...

  • Customer Care Representative

    7 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Customer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...

  • Assistant Business Accountant

    3 days ago

    Salford, Greater Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Job summary The Finance Team of the Northern Care Alliance NHS Group has an opportunity for a motivated individual with relevant experience to join the team as the Assistant Business Accountant for the Integrated Care Division at Salford Care Organisation. The role will support the organisational aims and objectives by being flexible and responsive, and...

  • Personal Assistant

    22 hours ago

    Oldham, Greater Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Personal Assistant (Band 4) - Administrative Services - Northern Care Alliance NHS Foundation Trust Northern Care Alliance NHS Foundation Trust – Oldham, Borough of Oldham An exciting opportunity has arisen for a Personal Assistant to support the Families and Perinatal Divisions, providing administrative and general office support. We are looking for...

  • Ecommerce Fulfilment and Warehouse Management

    4 days ago

    Manchester, United Kingdom JiffyHub Ltd. Full time

    The position of ECOMMERCE FULFILMENT AND WAREHOUSE MANAGEMENT is a mixture of administrative, operational and customer service related tasks. This will involve, but not be limited to the following responsibilities: - Troubleshooting on a daily basis, supporting the operations operative/s by liaising with them to help resolve order issues and maximise...

  • Native Speaker Customer Care Officer

    2 days ago

    Manchester, United Kingdom Eco Assets Manager Full time

    **Job Title: Native Speaker Customer Care Officer** **Job Type**: Contract **Company Overview**: Join our dynamic team as a Native Speaker Customer Care Officer in Stockport, Manchester. We are a forward-thinking company committed to delivering exceptional customer experiences. If you're passionate about customer service and fluent in a native language, we...

  • Account Manager

    1 day ago

    Manchester, United Kingdom Robertson Sumner Ltd Full time

    Our client is looking for a sales professional to join their growing sales team. You should have a proven track record in sales, account management, product positioning and relationship building direct with end user customers. You will be responsible for successfully introducing, promoting and be an ambassador for their technology vendor products and wrap...

  • Account Manager

    22 hours ago

    Manchester, United Kingdom Elizabethardencareers Full time

    Account Manager - Boots Manchester Elizabeth Arden is a global prestige beauty company with an extensive portfolio of prestige beauty brands sold in over 120 countries. The company`s brand portfolio includes Elizabeth Arden skincare, colour, and fragrance brands. A legendary innovator and tireless entrepreneur, Miss Elizabeth Arden established the...

  • Customer Service Account Manager

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer...

  • Customer Account Manager German Speaking

    1 day ago

    Manchester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An amazing opportunity to grow within a international team at a global company, taking on real responsibility to have an impact and make a difference. They are looking for an **experienced** Customer Account Manager (German Speaking) to manage the customer order process from order to cash, building longstanding customer relationships. **Client...

  • Research Delivery Team Lead

    12 hours ago

    Manchester, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    As a NMC registered nurse or HCPC registered AHP or NIHR accredited CRP (or working towards), you will be responsible for leading the Musculoskeletal Research Delivery Team within the Northern Care Alliance Salford Care Organisation. You will ensure clinical trials are delivered to an exemplary standard having patient/customer safety and satisfaction at the...

  • Customer Service Account Manager

    Found in: Whatjobs ES C2 - 1 week ago

    Manchester, United Kingdom The Portfolio Group Full time

    Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service...

  • Customer Service Account Manager

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: Customer Service Account Manager Salary: £21,255 ­+ Profit share scheme Date Posted: 3rd April 2024 Interview Date: All week. Job Description: The role requires you to excel in enthusiasm as part of our account management team. As the first point of contact for our new clients, you offer the right level of support to ensure they have...

  • Manager-Account Manager

    3 weeks ago

    Manchester, United Kingdom COREcruitment Ltd Full time

    Account Manager (Education) – Specialist Procurement Business - £45K + Benefits Role: Account Manager (Education) Location: Hybrid (Manchester HQ with Travel) My client is a specialist procurement business who have a fantastic reputation for the services they deliver for various business across multiple sectors. They are currently looking for an...

  • Manager-Account Manager

    Found in: Jooble UK C2 - 3 weeks ago

    Manchester, United Kingdom COREcruitment Ltd Full time

    Account Manager (Education) – Specialist Procurement Business - £45K + Benefits Role: Account Manager (Education) Location: Hybrid (Manchester HQ with Travel) My client is a specialist procurement business who have a fantastic reputation for the services they deliver for various business across multiple sectors. They are currently looking for an...

  • Customer Service Account Manager

    Found in: Whatjobs ES C2 - 1 week ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: Customer Service Account ManagerSalary: £21,255 ­+ Profit share schemeDate Posted: 3rd April 2024Interview Date: All week.Job Description:The role requires you to excel in enthusiasm as part of our account management team. As the first point of contact for our new clients, you offer the right level of support to ensure they have everything they...

  • Customer Service Account Manager

    Found in: Talent UK 2A C2 - 1 week ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: Customer Service Account ManagerSalary: £21,255 ­+ Profit share schemeDate Posted: 3rd April 2024Interview Date: All week.Job Description:The role requires you to excel in enthusiasm as part of our account management team. As the first point of contact for our new clients, you offer the right level of support to ensure they have everything they...

  • Customer Service Account Manager

    2 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Job Title: Customer Service Account Manager Salary: £21,255 + Profit share scheme Date Posted: 3rd April 2024 Interview Date: All week. Job Description: The role requires you to excel in enthusiasm as part of our account management team. As the first point of contact for our new clients, you offer the right level of support to ensure they have...