Customer Operations Account Specialist

4 weeks ago

Manchester, United Kingdom ADIDAS Full time

To deliver world class service to an assigned customer base, working in partnership with the sales organization and key departments across Western Europe in order to achieve the company strategic business plan.
In consultation with the Senior Key Account Managers review customer requirements to define the respective service level in line with current business strategy.
Support in projects and workshops with a view to achieving departmental goals.
Support the wider team with account queries, assisting your manager to achieve an even distribution of workload.
Be a confident, positive and driven member of the team, ensuring you contribute to a high-performance culture in the team and department.
Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
Maximise additional business opportunities by working with sales managers and customers
Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
Support sales in the monthly forecasting process
Support the implementation of key business initiatives and provide feedback for further development
Help to induct new starters to the team also supporting your team and the wider team with system and process queries
Strive to exceed all performance objectives and take ownership of your own personal development
Wider Account Operations team
Supply chain teams (local and European)
A strong Customer Service focus
Ability to contribute to a team environment where performance is measured
Strong Microsoft Office skills are essential and experience using SAP is desirable
A flexible and mature approach is imperative Requisite Competencies:
GCSE or equivalent level of education - Maths and English

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