Boutique Assistant Supervisor

1 month ago

London, Greater London, United Kingdom Richemont Full time

Boutique Assistant Supervisor - Selfridges

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, you will lead by example and efficiently manage the daily operations of the Boutique Assistant Team. You will be an enthusiastic team leader with the ability to motivate, support and elevate the Boutique Assistant Team's performance, ensuring that an excellent customers' experience is delivered at all times.

Key responsibilities:

  1. Team Management
    • Motivates and supports the Boutique Assistants by leading by example and providing excellent client service and offering guidance and assistance as needed.
    • Collaborates with Learning & Development Manager to assist in providing relevant training for BA community.
    • Conducts monthly one to one meetings
    • Conducts Annual and mid-year review meetings.
    • Manages BA team Rota's, leave requests and sick forms.
    • Liaise with Boutique Manager, Operations Manager and Cartier HR department where necessary regarding team members.
    • Assist in the hire of new personnel.
  2. Boutique Operations
    • Organises the daily planner for the Boutique Assistants and ensures that each team member receives clear directions with regards to their function.
    • Ensures that tasks are carried out by the team in a timely manner.
    • Manages the packaging area, back of house offices and kitchenettes, ensures the replenishment of all supplies needed, placing orders when necessary.
    • Ensures all Health & Safety and Security protocols are followed by clients and the Boutique Assistant Team.
    • Addresses daily operational issues with the team ie appropriate behaviour, adhering to Cartier values in terms of appearance, presentation etc.
    • Assists Management with operational projects as required – inventories, IT, new initiatives as required
    • Ensure all functions are conducted respecting compliance
  3. Collaboration
  • Performs administrative tasks under guidance of Management, such as documenting procedures and creating guidelines.
  • Supports High jewellery & Press appointements in store
  • Supports Bond Street events
  • Collaborates with other boutique Boutique Assistants and Head office contacts to refine Boutique Assistant processes
  • Evolve operational reporting to benefit the boutique management with timely and relevant content
  • Be familiar and support other departments projects (including but not limited to CS initiatives, CRC etc)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Strong interpersonal and communication skills.
  • You will have a true client centric approach, ensuring this mentality is carried through all aspects of your role from coaching to operations.
  • Organisational capabilities are key in this role.
  • Working in a fast-paced environment you will have a great eye for detail and be able to manage a diverse range of tasks within specific timeframes.
  • Ensures the implementation and respect of all group, Maison and boutique policies and guidelines

HOW DO WE KEEP YOU SMILING?

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Operations Manager

3rd Stage – Interview with the Boutique Manager

4th Stage – Interview with HR

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

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