Income Services Officer
1 month ago
Chichester or London
Our client is looking to recruit an Income Officer.
Our client is one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. They provide and manage 50,000 homes to over 100,000 customers. There ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As an Income Officer, you will be working within an Income Team to manage the prevention and recovery of rent arrears and other debts.
Responsibilities
Recover rent arrears from an assigned account.Respond back to all resident correspondence regarding the management of their account.Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where identified.To represent the Company by attending and presenting cases professionally at court.Refer cases to appropriate teams/external agencies where more in depth advice is required.
Skills and Experience Required
Rent arrears recovery / debt collection experience is preferableStrong customer service skillsVerbal & written communication skills
Benefits
A fantastic pensionLife assuranceGreat holidaysAn award-winning flexible benefits package.Volunteering daysThe Company operates an agile approach to work, requiring you to be in the office 40% of your time
Diversity and inclusion are integral to the Group, they strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and are committed to cultivating an inclusive workplace which reflects there customer profile and where everyone is proud to be unique.
Our client is a disability confident employer and are there to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to closethis advert as soon as a suitable candidate has been identified.
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