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Customer Solution Design Specialist

3 months ago

Oxford, Oxfordshire, United Kingdom Flint UK Technology Services Full time

Customer Solution Design Specialist

Location:
Primarily Chippenham, Reading and possible travel to Bristol.

Active & valid SC clearance required at minimum, DV clearance is a bonus.

About this role

As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defense customer and cross functionally supporting internal business units (Sales, Business, Technology, Security and Operations), key stakeholders and externally facing third party technology providers as part of and reporting into the practice manager.

Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance polices. You will independently execute a range of workstreams in the creation of end-to-end
Unified Communication and Collaboration technical designs.

Ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts.

Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects.



You'll have the following responsibilities
Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
Manage and recommend on the technical direction and helps determine the optimum solution design for customers.

Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects,considering the broad impact of solutions on the product roadmap.

Drive the improvement of design and delivery capabilities for end-to-end technical solutions.
Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.

Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.

Drive consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
Undertake customer migration planning and implementation.
Coordinate impact assessments and design documentation updates.
Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation.

Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.

Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.

Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
Champion, continuously develop and share with team knowledge on emerging trends and changes in customer solution design.

You'll have the following skills & experience
Hold UKSV Developed Vetting clearance.
Comprehensive knowledge and experience of on premise and cloud unified communication technology architecture disciplines:
o Fixed voice telecommunications (PBX, carrier class VoIP/IPT and SIP)
o Video conferencing
o Enterprise mobility (4-5G, EMM, MDM)
o PaaS, SaaS Unified and telecommunications solutions

Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5 and Palo Alto).

Comprehensive knowledge and hands on experience in designing, configuring, testing, and commissioning complex unified communication technologies.
Preferably have the following professional training and/or accreditations
o Cisco technologies (CCNP Collaboration)
o Ribbon technologies (SBC-ISP)
o Blackberry technologies (BSIP)
o VMware technologies (VCP-EUC) and any one of these:
o Avaya technologies (ACIS)
o Atos technologies (STI)
o VMware technologies (VCTA)
o Any other industry COTS unified communication technologies
Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed changed meets customer requirements.
Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.
Experienced in communicating complex unified communication technologies to key stakeholders with varying technical knowledge.
Experienced in working within highly sensitive (T3) HM Government departments or agencies environments.
Preferably working knowledge and experience in HMG MoD compliance and security policies.
Self-starter who can work independently with minimal support and guidance