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Assistant Front of House Manager

3 months ago

Edinburgh, Edinburgh, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Role: Assistant Front of House Manager

Location: Residence Inn Edinburgh

Hours: Full-time 40 hours

Pay: £13.24 p/h

JOB SUMMARY

Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager and Front of House Manager in the implementation of property-wide brand strategy initiatives.

CANDIDATE PROFILE

Education and Experience

2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR


• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

CORE WORK ACTIVITIES

Managing Food and Beverage and Rooms Operations


• Coordinates all Food & Beverage functions and communication.

Managing Property Operations


• Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.


• Motivates team to achieve operational excellence; encouraging calculated risk-taking.

Managing the Guest Experience


• Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.


• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.


• Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.


• Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Managing and Conducting Human Resources Activities


• Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.


• Coaches by providing specific feedback to improve employee performance.


• Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.


• Assists in coordinating the development and communication of emergency procedures.


• Celebrates successes and publicly recognizes the contributions of employees.


• Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.


• Provides support for operational functions as needed to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.