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Operations Officer EDI
2 months ago
Operations Officer - VIP Aviation
Edinburgh
Are you looking for an opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?
If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential.
Role Info:
Operations Officer - Customer Service / Flight Support - VIP Aviation
Edinburgh Airport
Competitive Salary & Benefits Package
Permanent - Full time
Who we are:
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service ... we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.
We are a FTSE 250 listed business with market capitalization of c£3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you'll be doing:
As Operations Officer you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients' aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers' aircraft, including towing and fuelling.
As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.
About You:
- First and foremost - you know what an excellent customer experience looks like and you know how to deliver this
- Flexible - this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding - No room for egos here
- Willingness to learn new skills, with full training provided both in the office and outdoors on the 'ramp' with aircraft
- Ability to work accurately under pressure in an operational environment
- Excellent interpersonal skills
- Valid and clean driving licence
- IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
- You will be organised with a strong attention to detail
- Additional languages would be an advantage
- Previous experience with aviation, travel, luxury retail or hospitality would be advantageous
- HGV License would be desirable, otherwise you will be trained on this
Interested? Apply here for a fast-track path to the Hiring Manager
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