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Service Advisor

3 months ago

Birmingham, Birmingham, United Kingdom Venatu Recruitment Group Full time

Job descriptionService Advisor, Location: Birmingham "Are you enthusiastic, reliable, organised, and hard working?""Have you got at least 1 year experience within a dealership working in the service department?""Are you looking to start a fresh within a new and supportive team?" Responsibilities:

  • Greet customers and provide them with a positive experience
  • Listen to customer concerns and address them promptly and professionally
  • Provide accurate and detailed information about services and products
  • Upsell additional services or products to customers when appropriate
  • Schedule appointments and manage service orders
  • Coordinate with technicians to ensure timely completion of repairs or maintenance
  • Process payments and handle cash transactions
  • Maintain customer records and update information as needed Skills:
  • Strong customer service skills with the ability to effectively communicate and build rapport with customers
  • Cash handling experience, including processing payments and providing accurate change
  • Upselling skills to promote additional services or products to customers
  • Mechanical knowledge to understand and explain vehicle repairs or maintenance
  • Excellent organizational skills to manage appointments, service orders, and customer records

Job Type:Full-timeSchedule:Monday to Friday8:15 am - 5:30 pmExperience:service advisor: 1 year (required)Licence/Certification:Driving Licence (required)Work Location: In person