Duty Manager

2 months ago

London, Greater London, United Kingdom Hilton Technologies Full time
Job Requirements

Klarent Hospitality are recruiting for a Duty Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

  • As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
  • A Duty Manager is responsible for managing the first impressions of our guests
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all guest complaints
  • Meet and greet VIP guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies, and emergency procedures
  • Monitor guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Work Experience

Does the below sound like you?

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team, and can lead from the front
  • Calm, efficient and the ability to work well under pressure
  • A passion for delivering exceptional levels of guest service
  • Ambitious and hard working
  • Calm, efficient and the ability to work well under pressure
  • Exceptional communication skills and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends
  • Deliver exceptional customer experiences all the time
Benefits

Rewards your hard work by offering you the below team benefits when you join us:

  • Meals provided whilst on shift
  • Sales incentives and initiative rewards
  • Discounted / Free use of leisure facilities – "Hotel specific"
  • Free Car Parking – "Hotel specific"
  • Stays in our hotels at discounted prices or
  • Even free stays in our hotels as one of our rewards & recognition incentives,
  • Opportunities for your personal development within the Hotel Group Brand Portfolio
  • Fully funded apprenticeships – T&C's apply
  • Annual Holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

To apply for this role, please visit the below link:

Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

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