Current jobs related to Relationship Manager, Onboarding - Livingston, West Lothian - Improvement Service

  • Client Relationship Manager

    1 week ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are looking for a Client Relationship Manager to join our team at beBee Professionals in Livingston.Responsibilities:Manage and maintain relationships with existing clients, ensuring customer satisfaction.Develop strategies to meet client needs and drive long-term business growth.Identify new sales opportunities within the current client...

  • Client Relationship Manager

    2 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    As a Client Relationship Manager at beBee Professionals, you will be responsible for building and maintaining strong relationships with our clients.Key responsibilities include:Managing client relationships to ensure their needs are met.Identifying and developing new business opportunities with potential clients.Preparing and delivering tailored...

  • Client Relationship Manager

    2 months ago

    Livingston, West Lothian, United Kingdom Pertemps Scotland Full time

    Job Title: Client Relationship ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialWe are seeking a committed Client Relationship Manager to become part of a prominent manufacturer specializing in Nickel, Titanium, and Steel alloy forgings...

  • Client Relationship Manager

    4 weeks ago

    Livingston, West Lothian, United Kingdom Pertemps Scotland Full time

    Job Title: Client Relationship ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialWe are seeking a committed Client Relationship Manager to become part of a prominent manufacturer specializing in Nickel, Titanium, and Steel alloy forgings...

  • Senior Commercial Relationship Manager

    6 days ago

    Livingston, West Lothian, United Kingdom Owen Daniels Consultancy Full time

    Job Title: Commercial Account ManagerAbout the Role:We are seeking a highly skilled Commercial Account Manager to join our team at Owen Daniels Consultancy. As a Commercial Account Manager, you will be responsible for cultivating and maintaining strong customer relationships with Tier 1 and Tier 2 Aerospace OEMs.Key Responsibilities:* Manage, quote, and...

  • Client Relationship Specialist

    2 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a highly skilled Client Relationship Specialist to join our team at beBee Professionals in Livingston. The ideal candidate will have a proven track record of managing and maintaining client relationships, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Develop and implement...

  • Retail Store Manager

    2 weeks ago

    Livingston, West Lothian, United Kingdom CV-Library Full time

    Store Manager | Glasgow | Boutique Retailer | £32,000Zachary Daniels are seeking a dynamic and experienced individual to join their team as a Store Manager for a prestigious and rapidly growing company in Glasgow.As a Store Manager, you will be at the forefront of our brand, responsible for delivering outstanding customer experiences and driving sales...

  • Store Manager

    2 weeks ago

    Livingston, West Lothian, United Kingdom CV-Library Full time

    Store Manager OpportunityZachary Daniels are seeking a dynamic and experienced individual to join their team as a Store Manager for a prestigious and rapidly growing company in Glasgow.As a Store Manager, you will be responsible for delivering outstanding customer experiences and driving sales performance. This role presents a diverse and rewarding set of...

  • Retail Store Manager

    6 days ago

    Livingston, West Lothian, United Kingdom SUPERDRY Full time

    The RoleAs a Brand Lead at Superdry, you will be an expert in delivering an exceptional customer experience in store. You will support the management team to motivate and lead the sales team to achieve store targets and drive excellence in all areas.You WillOperations & ServiceUse your local knowledge and sales expertise to deliver a memorable brand...

  • Recruitment Specialist

    3 weeks ago

    Livingston, West Lothian, United Kingdom Internal Blue Arrow Full time

    About the RoleWe are seeking a highly motivated and results-driven Recruitment Consultant to join our team in Livingston, Scotland. As a Recruitment Consultant, you will be responsible for managing and growing the revenue on a warm desk that supplies temporary Industrial staff.Key ResponsibilitiesProactively develop new and existing business by identifying...

  • Recruitment Specialist

    3 weeks ago

    Livingston, West Lothian, United Kingdom Internal Blue Arrow Full time

    About the RoleWe are seeking a highly motivated and results-driven Recruitment Consultant to join our team in Livingston, Scotland. As a Recruitment Consultant, you will be responsible for managing and growing the revenue on a warm desk that supplies temporary Industrial staff.Key ResponsibilitiesProactively develop new and existing business by identifying...

  • Sales Account Manager

    1 week ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a skilled Sales Account Manager to manage and nurture client relationships, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and maintain strong relationships with existing clients, acting as their primary point of contact.Identify and pursue new sales opportunities within the...

  • Sales Account Manager

    1 month ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Livingston. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Client Relationship...

  • Sales Account Manager

    1 month ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Livingston. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Client Relationship...

  • Business Development Manager

    2 weeks ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a highly skilled Business Development Manager to join our team at beBee Professionals in Livingston. The ideal candidate will have a proven track record of managing and nurturing client relationships, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Develop and implement strategies...

  • Customer Account Manager

    3 weeks ago

    Livingston, West Lothian, United Kingdom Pertemps Scotland Full time

    Job Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialJob Purpose:The Customer Account Manager will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met, and...

  • Customer Account Manager

    3 weeks ago

    Livingston, West Lothian, United Kingdom Pertemps Scotland Full time

    Job Title: Customer Account ManagerLocation: LivingstonHours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working)Salary: CompetitiveReport To: Sales ManagerFunction: CommercialJob Purpose:The Customer Account Manager will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met, and...

  • Talent Acquisition Manager

    1 week ago

    Livingston, West Lothian, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals, we are looking for a talented Talent Acquisition Manager to lead our recruitment efforts. The successful candidate will be responsible for sourcing and interviewing candidates, building client relationships, and managing the recruitment process. Key requirements include previous experience in recruitment or sales, strong communication...

  • Sales Account Manager

    4 weeks ago

    Livingston, West Lothian, United Kingdom Realise Recruitment Full time

    Internal Account ManagerWe are seeking a highly motivated and experienced Internal Account Manager to join our team at Realise Recruitment. As an Internal Account Manager, you will be responsible for managing a portfolio of existing and new business accounts across the UK, developing and maintaining strong relationships with clients, and driving sales growth...

  • Sales Account Manager

    4 weeks ago

    Livingston, West Lothian, United Kingdom Realise Recruitment Full time

    Internal Account ManagerWe are seeking a highly motivated and experienced Internal Account Manager to join our team at Realise Recruitment. As an Internal Account Manager, you will be responsible for managing a portfolio of existing and new business accounts across the UK, developing and maintaining strong relationships with clients, and driving sales growth...

Relationship Manager, Onboarding

3 months ago

Livingston, West Lothian, United Kingdom Improvement Service Full time
Job Description

The Improvement Service (IS) is a publicly funded company limited by guarantee, with a total annual budget in the region of £8 Million. We exist to support councils and their partners to improve the health, quality of life and opportunities of all Scottish people through community leadership, strong local governance and the delivery of high quality, efficient local services.

Working for the IS means joining a small family of professionals, who work together to strive for continuous improvement in the public sector and ultimately, better outcomes for Scotland's communities.

Our company headquarters are based in West Lothian, located conveniently for commuters between Edinburgh and Glasgow. Pay is only one of the benefits of working for the IS, our terms and conditions are progressive and flexible, and employees are rewarded with a generous annual leave entitlement of forty-one days per year as well as a flexible working policy.

The IS is committed to promoting equality and diversity in all its activities to promote inclusive processes, practices and culture.

The IS is a Disability Confidence Committed Employer. We are committed to interviewing anyone with a disability who meets the essential criteria.

Requirements

Location:

West Lothian Council Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF

It is anticipated that the role will involve a blended model of office and home working. This flexible approach will be agreed between employee and line manager.

Duration: 2 Year Fixed Term (with potential to extend)

Hours of Contract: Standard working week is 36 hours Monday to Friday.

Hours can be worked flexibly in agreement with the Line Manager.

Closing Date: 12 August 2024

Interviews:

A competence-based interview will take place week commencing 19 August 2024 (shortlisted candidates will be advised by email in advance of the interview).

For more information about competency-based interviews, see our ' Guide to Competency-based Interviews' . You may also find it useful to read our current Business Plan

The Individual

Are you looking for a new challenge in Digital Services? If so, we want to hear from you

This is an exciting new opportunity for a highly capable candidate to join our professional team as a Relationship Manager to lead the Onboarding and Engagement Team, who are responsible for onboarding, growing, and retaining our customer base across several digital products and services within our Digital Public Services portfolio.

Reporting into the Head of Digital Public Services, this senior role of Relationship Manager will be responsible for owning, developing, and nurturing strong relationships with key stakeholders and senior management across Local Authorities, partners, and other public sector organisations.

The Relationship Manager is a key role to build and maintain constructive relationships with our customers, understanding their needs and issues. Once organisations have onboarded, you will work with our customers to ensure they generate the maximum value from our services, by acting as the liaison between the business and our customers to understand their operational and developmental needs, to facilitate a high level of customer satisfaction and inform roadmap developments.

In the capacity of your role, you will work closely with customers to identify changes in business requirements that could impact and improve DPS services and help us retain existing customers at the same time as growing our customer base. You will also have responsibility for ensuring that any changes in business requirements are communicated appropriately within the DPS team to enable assessment and consideration.

Working closely with Local Authorities and Improvement Service colleagues alike, you will manage working relationships to ensure that we can provide a consistent delivery of our services in conjunction with our partners. Challenging existing approaches to this important work, your input will enable our success.

You will look to find ways of improving the effectiveness and responsiveness of your team, be that through the anticipation of the impact emerging issues will have on our work, or the development of our approach to delivering services. You will be a confident and communicative individual who can create effective dialogues with our customers and partners, allowing us to support their important work and influence our product development decisions which can enable us to support the delivery of their outputs.

As this role involves extensive interaction with internal and external stakeholders, excellent interpersonal and communication skills are essential to manage expectations and issues effectively, establishing and maintaining a high level of customer trust and confidence. Also required are strong analytical, organisational, and presentation skills.

You will have the skills and ability to empower the team, ensuring each team member is fully engaged in projects and making a meaningful contribution, and encourage a sustainable pace with high levels of quality.