ServiceNow Configuration Management Database Specialist

2 months ago

London, Greater London, United Kingdom Hewlett Packard Enterprise Full time

ServiceNow Configuration Management Database Specialist

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Role Description:

  • Setting up a CMDB process comprising analysis, plan, design and implement phase.
  • Manage all customer CMDB's end to end and run scheduled report outs.
  • Provide configuration management support to multiple IT projects simultaneously.
  • Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
  • Must have experience in implementing and using configuration management for multi-environment IT applications.
  • Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
  • Having deep knowledge of Business Service Maps and configure Availability reporting is a must
  • Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
  • Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
  • Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
  • Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
  • Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.

Skills: -

  • Analysis skills: Ability to evaluate the current environment, gather needs, and propose a recommended CM(Config Mgmt) solution
  • Design/architect skills: Ability to define and design CM standards for the technology
  • CM process skills: Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
  • Scripting skills: Ability to automate major processes
  • Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
  • Customer service and communication skills: Ability to work graciously with users while resolving their issues
  • Training and facilitation skills: Ability to prepare CM technology and process training for users and the ability to deliver the training effectively.

Join us and make your mark

We offer:

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element Want to know more about it?

Then let's stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#Unitedkingdom

Job:

Engineering

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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