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Customer Success Manager
4 months ago
Customer Success Manager - £24k p/y - £26k p/y
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
WHO ARE WE?
, owned by Sphinx Technology Ltd, has made background screening, simpler, faster and safer. Our automated platform removes the hassle, friction and pain from the background screening process by making it a 30 second task to request all of the checks our customers require. is intuitive, slick and seamless for clients, candidates and referees. The result is a quick, comprehensive checking process and a fabulous new employee experience. We offer 4,000 checks across 250 countries, states and territories. has team members in UK, Ireland, Australia, New Zealand and India.
VISION
Our vision is to be the market leader in Identity Verification, Background Screening and Referencing.
VALUES
We look after our CAST (Customers, Associates, Shareholders and Teams)We under promise and over deliverWe never lie and don't exaggerateWe are obsessed with our customersWe create value and embrace generosityWe are frugalWe think bigWe take responsibility for our shortcomingsWe support one another and we share our successWe insist on high standardsWe are innovative and we are constantly looking for ways to simplifyWe treat others as we want to be treated WHAT YOU'LL BE DOINGProactively manage customer relationships and communications, provide support, and ensure clients get maximum value from the platformProvide support to candidates and referees where requiredOnboarding and training new clientsProactively identify and pursue opportunities for upgrading/upselling services to existing customers to drive revenues and growthAd hoc administration focused projectsEmbed the company ethos of being client-obsessed within CS, creating longterm client relationships, focussing on efficiency and accuracy, whilst always being approachableLiaise with other departments regarding HubSpot and processesWork with Product and Development to continue to improve the platform for candidates and clients, plus streamline CS processes