We have other current jobs related to this field that you can find below
-
IT Support Analyst
2 weeks ago
Sheffield, Sheffield, United Kingdom Senitor Associates Limited Full timeJob OverviewPosition: IT Support AnalystCompany: Senitor Associates LimitedSalary: £22K - £27KSenitor Associates Limited is seeking a dedicated IT Support Analyst to enhance our internal IT team. This is a permanent role aimed at individuals who are passionate about technology and customer service. The ideal candidate will collaborate within a team to...
-
IT Service Desk Analyst
4 weeks ago
Sheffield, Sheffield, United Kingdom BCT Resourcing Full timeIT Service Desk AnalystSheffield£25,000 + benefits Were looking for multiple IT Service Desk Analysts to join an industry leading organisation that is going through a period of growth due to continued successWorking alongside a team of Senior Analysts now is a great time to join to truly start your career Were looking for someone who has a genuine interest...
-
Graduate Business Analyst
1 month ago
Sheffield, Sheffield, United Kingdom Reply Full timeSprint Reply is the Reply Group company specialised in Intelligent Process Automation. Our mission is to create automation platforms capable of solving concrete business problems, supporting our customers in the transformation towards the Intelligent Enterprise and the adoption of a scalable and efficient Digital Workforce. In Sprint Reply we combine an...
-
Senior Financial Analyst
12 hours ago
Sheffield, Sheffield, United Kingdom Bennett and Game Recruitment LTD Full timeSenior Financial Analyst Position Overview:Prepare financial statements for private companiesDevelop and maintain financial models for clientsConduct financial analysis and provide recommendations to clientsManage and prepare VAT returns and submissionsProvide financial guidance and support to clientsPerform ad-hoc financial tasks as requiredSenior Financial...
-
IT Service Desk Analyst
1 month ago
Sheffield, Sheffield, United Kingdom BCT Resourcing Full timeIT Service Desk AnalystSheffield£25,000 + benefits We're looking for multiple IT Service Desk Analyst's to join an industry leading organisation that is going through a period of growth due to continued successWorking alongside a team of Senior Analyst's now is a great time to join to truly start your career We're looking for someone who has a genuine...
-
Real Estate Administrative Assistant
2 weeks ago
Sheffield, Sheffield, United Kingdom Sewell Wallis Ltd Full timePosition Overview: Sewell Wallis Ltd is seeking a dedicated and detail-oriented Real Estate Administrative Assistant to join our expanding team. This role is essential in supporting our legal professionals with various administrative tasks related to real estate documentation. Key Responsibilities: As a vital member of our team, you will be responsible for: ...
-
Principal Cloud Security Analyst
4 months ago
Sheffield, Sheffield, United Kingdom HSBC Full timeJob descriptionJob Title: Principal Cloud Security AnalystBig Bank Funding. FinTech Thinking.Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres...
-
Service Delivery Analyst
3 weeks ago
Sheffield, Sheffield, United Kingdom University of Sheffield Full timeThe University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we're dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who...
-
Real Estate Administrative Assistant
2 weeks ago
Sheffield, Sheffield, United Kingdom Sewell Wallis Ltd Full timePosition Overview: Sewell Wallis Ltd is seeking a dedicated Administrative Assistant to join our team, focusing on real estate documentation. This role is essential in supporting our legal professionals, including Partners, Fee Earners, and Trainee Solicitors. Key Responsibilities: Assist in the preparation of both hard and digital copies of legal...
-
Senior Business Analyst
3 days ago
Sheffield, Sheffield, United Kingdom BT Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Business Analyst to join our team at BT Group. As a Senior Business Analyst, you will play a critical role in driving business growth and improving operational efficiency.Key ResponsibilitiesCustomer Interaction: Provide exceptional customer service by responding to customer inquiries in a...
-
Financial Operations Analyst
2 months ago
Sheffield, Sheffield, United Kingdom Sopra Banking Software Full timeJob DescriptionWe are seeking a dynamic FinOps Analyst to join our Business Support Team. Reporting to the Business Support Lead, this role will be responsible for the administration of our financial operations, focusing on budget tracking, forecasting, cost / revenue analysis, and licensing management. The successful candidate will play a key role in...
-
Information Analyst/Governance Officer
3 days ago
Sheffield, Sheffield, United Kingdom Sheffield Health and Social Care NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Information Analyst/Governance Officer to join our team at Sheffield Health and Social Care NHS Foundation Trust. As a key member of our team, you will play a crucial role in supporting the development and implementation of data-driven strategies to improve patient care and outcomes.Key...
-
Lead KDB Solutions Architect
2 weeks ago
Sheffield, Sheffield, United Kingdom Axiom Software Solutions Limited Full timeRole OverviewWe are currently in search of a seasoned professional to join our Fixed Income Electronic Trading team in the capacity of a Lead KDB Solutions Architect.Key ResponsibilitiesCollaborate with the KDB Framework, engaging with business stakeholders, traders, and quantitative analysts to implement enhancements and drive automation...
-
Real Estate Conveyancer
2 weeks ago
Sheffield, Sheffield, United Kingdom Rupert King Recruitment Full time**CONVEYANCERS REQUIRED** with competitive salary and bonus opportunities**FULLY REMOTE POSITION - Excellent company perks**We are excited to present a remarkable opportunity to join a prestigious conveyancing firm as they expand their team. We are seeking skilled conveyancers (including a team leader) who are proficient in managing various types of files...
-
Service Improvement Analyst
3 days ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled Service Improvement Analyst to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our Specialised Cancer Services Directorate, you will play a critical role in supporting the delivery of our improvement programme for Specialised Cancer Services.Key ResponsibilitiesDeliver...
-
Lead KDB Solutions Architect
2 weeks ago
Sheffield, Sheffield, United Kingdom Axiom Software Solutions Limited Full timeRole OverviewWe are looking for a seasoned professional to become a key member of our Fixed Income Electronic Trading team in the capacity of a Lead KDB Solutions Architect.Key Responsibilities Collaborate with the KDB Framework, engaging with business stakeholders, traders, and quantitative analysts to enhance functionalities and implement automation...
-
Cyber Security Trainee Program
2 weeks ago
Sheffield, Sheffield, United Kingdom Career Change Full timeTrainee Cyber Security Analyst - No Prior Experience NecessaryOverview:We are collaborating with various organizations seeking to onboard our Cyber Security Traineeship graduates to support their expansion.Training Flexibility:The best aspect of this program is that no prior experience is required, as comprehensive training will be provided. Whether you are...
-
Full Time SEND Teaching Assistant
3 days ago
Sheffield, Sheffield, United Kingdom Protocol Education Full timeJob Summary:Protocol Education is seeking a dedicated and passionate Teaching Assistant to support students with Special Educational Needs and Disabilities (SEND) in a secondary school setting.About the Role:As a Teaching Assistant, you will work closely with teachers and other support staff to provide individualized support to students with SEND. Your...
-
Network Support Specialist
1 week ago
Sheffield, Sheffield, United Kingdom Transaction Network Services Full timeTransaction Network Services (TNS) is seeking a skilled Network Analyst to join our global operations support team. As a vital member of this team, you will play a crucial role in ensuring the smooth operation and high availability of our global payments network. Your responsibilities will encompass monitoring, troubleshooting, and supporting various aspects...
-
Risk Manager
4 months ago
Sheffield, Sheffield, United Kingdom Turner & Townsend Full timeJob DescriptionDue to significant growth and business opportunity, we are currently recruiting a Senior Risk Management Professional to join our Real Estate division delivering construction & manufacturing schemes in Sheffield. You will assisting in the building of a team in our fastest growing sector, becoming an integral member of the success story of this...
Real Time Analyst
2 months ago
Who are we?
First Customer Contact is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.
About the team
We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre will therefore use industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.
Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.
About the job
- Working in the workforce planning team, monitoring real time call and work volumes.
- Maintaining service levels across all departments ensuring real time needs are met.
- Coordinating and adjusting staffing as required.
- You will provide regular intraday and summary reports to the management team.
- Review and make recommendations to the call centre managers, shift and schedule changes based on short, and near-term call predictions.
Your main responsibilities will be:
- Monitor real time call flows, administration workflow and takes action to maintain target service levels.
- Coordinate appropriate staffing allocation and availability of staff across all departments to achieve service level objectives.
- Monitor real time adherence and highlight nonadherence to managers where appropriate.
- Produce reports out of teleopti on things such as adherence and shrinkage.
- Work with MI team to ensure that reports cover any aspects that are not available through teleopti such as non-scheduled non work activity.
- Manage availability in real time and make appropriate recommendations to the operations management team to maximise utilisation.
- Working with the operations team managers to manage service levels across cases, call flows and emails.
- Optimise off phone activity where required.
- Review any gaps in coverage and suggest solutions to the management team to correct.
- Schedule off phone activities such as daily huddles, team meetings and pre booked training at the most appropriate times to ensure SL coverage.
- Manage holiday exceptions with Operations managers.
- Provide intraday updates to operations management team and facilitates real time discussions.
- Collates potential reasons for forecast inaccuracy and feeds these to the Workforce Manager and Operations team
As a minimum, you will need to have:
- Real time experience in a multi-channel environment using a WFM solution (preferred but not essential)
- Ability to build and maintain relationships.
- Experience of WFM solutions (preferred but not essential)
- Knowledge of call centre operating systems – Amazon connect (preferred)
- Ability to work under pressure in a fast-paced environment, with deadlines.
- Capacity to work tactfully with discretion and confidentiality.
- Good Microsoft Office skills
- Organisational and time management skills
- Good communication skills, both written and verbal
About the location
Sheffield city centre at our modern offices.
Ten minutes' walk from Sheffield Station.
Travel to other UK locations as appropriate
Working pattern
37.5 hours per week, between 0800 and 1800 Monday to Friday; some weekend working by exception
The Reward
- 25 days Holiday plus National Bank Holidays
- Travel Offers for Bus and Rail*
- Payroll Giving – donate directly from your pay to a Charity of your Choice
- Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
- All employee Share Schemes*
- Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash.
- Buy as You Earn - allows you to buy shares each month, with 2 free 'matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares.
- Employee Assistance Helpline – free, confidential employee support service provided by an independent provider
*after 6 months of employment
We all belong at First Customer Contact. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.