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HOST Casework Officer

Found in: beBee jobs GB - 2 weeks ago

Canary Wharf, Greater London, United Kingdom CRA Group Ltd Full time

1-2 months contract with A Local Authority

Job Summary:

To provide a homelessness prevention, housing options and bespoke service to those single clients homeless or threatened with homelessness.
To assist and guide single clients with support needs to make appropriate choices reading their housing pathways.
To ensure that single clients receive, either directly or through relevant partners, appropriate advice on their housing options that offer alternatives to the making of a homeless application.
To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
To ensure excellent customer service standards are maintained and contribute to year on year improvement of those standards.

Key Duties/Accountabilities:

To use a dedicated assessment tool to determine the most appropriate form of supported accommodation for single clients.
To provide detailed customer care letters to clients setting out advice given and the agreed housing pathway where homelessness cannot be prevented.
To write s184 decision letters.
To be the contact point for one or more local hostel providers and to develop excellent working practices between them and the council.
To work closely with adult's social care, children's services, mental health professionals, probation and health care professionals to expedite assessments to determine statutory homeless duties, specific housing needs and the most suitable housing options for single clients.
To have a good understanding of the responsibilities of social landlords, Children's Services, YOT, Police, Probation, Social and Health Services and of local voluntary sector provision in relation to housing need, homelessness, and homelessness prevention work.
To keep abreast of developments in legislation, local and national policies, protocols, and Service level agreements as they pertain to 3 Updated HOST Caseworker CV March 2019 homeless prevention and care and protection of vulnerable adults and young people.
To make recommendations for use of the Homelessness Prevention Fund, Rent Deposit or Bond scheme or other related direct financial assistance where such would prevent homelessness.

The closing date for this position is 03/04/24

Quality Assurance and Consistency Officer