Account Manager I

5 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Blackhawk Network Full time
Blackhawk Network (BHN) is the leader in global branded payment technologies. We strengthen relationships between brands and their customers, employees, and partners by transforming transactions into connections. BHN's portfolio includes: Gift Card & eGift products, promotions and distribution that grow revenue faster; Rewards & Incentives that build loyalty and acquisition and are integrated into today's leading platforms; and Payments that enable businesses and customers to access and disburse funds in convenient and innovative ways. BHN's network spans across the globe with over 400,000 consumer touchpoints. Learn more at

Management and delivery of a portfolio of client benefit schemes, focused on building successful client relationships.

This role will utilise sales tools and the fundamentals of client account management to ensure successful delivery of existing schemes alongside adoption of value-added rewards, incentives and benefits solutions that meet clients' needs and identify opportunities to grow accounts.

Key performance indicators for this role include meeting of financial performance targets, SLA adherence where relevant, client satisfaction, retention of clients.

Day to day management of ongoing client accounts/schemes, including the development and management of relationships with client/s with support as neededContribute to account strategy that ensures retention and growth of clientWith guidance, identify opportunities for expansion and prepare and negotiate new business proposalsInput into account development planning for relevant clientsEnsure ongoing delivery excellence and resolve client service concerns or issues if they ariseSuccessfully onboard new clients as required ensuring smooth and seamless introduction to BNHParticipate in and ensure formal reviews - ideally annually - with clients to ensure satisfaction and identify opportunities for improvement and or evolvementEnsure appropriate programme and commercial documentation is in place and followed for your accounts e.g., statement of work, project plan, working instructions, etc.Conduct client meetings where necessary and request relevant business support as requiredProactively identify risks and work collaboratively with colleagues to take corrective action to mitigate before they become an issueUnderstand the commercials and profitability of the programmes/accounts you manage and take corrective action to improve profitability as requiredUndertake financial tasks as required which may include invoicing, maintaining billing schedules, updating of internal forecasting systems, and where appropriate, CRM. Review and proactively manage aged debtDevelop efficient ways of working, identify opportunities for improvement across tools and processesWork collaboratively with other account teams/departments to identify and implement efficiencies, new processes, and innovationsDevelop and maintain a good level of knowledge and understanding of our business, product offerings, competitors, and industry, including the understanding of commercial driversProactively review and work within company policies, standard operating procedures, company, and legislative updates to ensure you are working in line with best practice and business risk is minimisedDisplay positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence)
Typically hold previous experience in Account Management of circa 1-2 yearsExcellent communication (written and verbal) and negotiation skillsProficient organisational and basic project management skillsExceptional attention to detail, including ability resolve problemsExperience in presenting and hosting client sessionsBasic level commercial and financial acumenHighly self-motivated with the ability to work independently and prioritise needsThrives under pressure, whilst managing internal and external stakeholdersPassionate about self-development. Identify learning opportunities and proactively develop professionally and personallyCustomer service and client growth orientated

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