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Information, Advice and Guidance Manager

1 month ago

London, Greater London, United Kingdom UNIVERSITY OF EAST LONDON Full time

Location: University Square

Salary: Starting from £44,577 per annum inclusive of London Weighting

Post Type: Full Time

Post Type: Permanent

Closing Date: Monday 13 May 2024

Interview Date: Wednesday 22 May 2024

Reference: PS

University of East London

Founded in 1898, we at the University of East London (UEL) are proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We're committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We're an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

If you're ready to join a team that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.

About Us

This role is based in the award-winning Outreach and Access team within our External Relations Directorate. This extensive directorate has brought together an integrated Communications & Engagement and Student Recruitment & Marketing service including Design & Digital, Events and Advancement and the International Office. We are looking for team members who will quickly embed themselves into this agile environment but also demonstrate a willingness to embrace new technology and transformational change. Together we aim to cultivate a culture of the "continuous new", staying updated with emerging technologies and best practice across the sector.

About the Job

An exciting opportunity has arisen in our Outreach and Access team for an experienced, highly motivated, and effective manager to oversee the strategic development and advancement of the University's successful Matrix Accredited Information, Advice and Guidance service. The service provides expert, impartial advice to a broad range of prospective mature students particularly those who are underrepresented in higher education, to support decision-making, to build confidence and to develop progression plans and pathways tailored to individual needs.

As the Information, Advice and Guidance Manager, you will be responsible for developing a strategic plan to establish new markets, increase the breadth of targeted engagement to initiate and build new relationships and raise awareness across a wider range of stakeholders and channels, optimise current activities and projects and identify and implement new opportunities to showcase the breadth of support and flexibility the University offers, and the experiences and successful outcomes of our mature learners.

About You

We are looking for an individual who has a strong background in information, advice and guidance and customer service with a real passion for helping people through understanding. You will manage a team of passionate and enthusiastic careers professionals and will work collaboratively with colleagues across the university to offer the best possible service to our clients.

The role demands an astute leader with the ability to coach, advise, motivate and guide to create and maintain a high-performing team. We're seeking a quick learner with a track record of success who can inspire the same in others.

Benefits Package

Here are UEL we understand it's about more than just a salary. It's about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (3 additional days over Christmas) plus bank holidays and we're always open to consider flexible working arrangements. We have a shared success bonus scheme of up to £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL academic colleagues in delivery of UEL's mission, and UEL Professional Services Ltd will adopt UEL HR policies and procedures in full. Further detail regarding employment benefits can be found at the employee benefits section of our recruitment pages.

Equal Opportunities

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you'd like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today

Further details: Job Description & Person Specification

To contact the recruitment team please phone x 4600 or e-mail

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.

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