Information and Advice Worker

2 weeks ago

London, Greater London, United Kingdom Age UK Hammersmith & Fulham Full time
Job description

Job Purpose:

To be responsible as part of a team the provision of an Information and Advice service for the older people of the London Borough of Hammersmith & Fulham.


Duties:

  • To deliver information and advice to older people and their families or carers, by:
receiving and responding to individual enquiries made by telephone or in person.

researching, if necessary, to find information to meet the client's need.

providing an appropriate verbal or written response to the enquiry, including information on to other relevant agencies.

undertake casework on client's behalf

  • To maintain and update the information resources of Age UK Hammersmith & Fulham by:
ensuring that leaflets and other paper information is up-to-date and available at all information outlets.

organising and indexing the information so that it may be accessed by all staff and volunteers.

maintaining an awareness of current local and national issues affecting older people, and if necessary, obtaining new information to add to the resources

  • To support staff and volunteers in providing a consistent high quality information service by:
providing regular training and guidance on information enquiries.

providing information, support and guidance to volunteers and staff, as required, on information enquiries and on the information service.

attending and contributing to Age UK Hammersmith & Fulham team meetings.

  • To monitor and report on the Information Service by:
ensuring that all enquiries and their responses are recorded in accordance with procedures.

collecting and recording quarterly statistics on enquiries.

providing reports and statistics on the service to senior management.

contribute to the development of IT systems for statistics collection and reporting.

represent Age UK Hammersmith & Fulham at meetings and other events as directed by your line manager.

undertake other duties appropriate to this role as directed by your line manager.

  • Generalist Advice Worker/advice Session Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Citizens Advice Full time

    Position: Generalist Advice Worker/Advice Session SupervisorLocation: LondonClosing date: 26 January 2023Role details:Job title: Generalist Advice Worker/Advice Session SupervisorLocation: LondonSalary: SO1 - £33,929 to £35,798 per annumSalary pro rata: NoLondon allowance: YesHours per week: 35 hoursType of contract: PermanentClosing time: 09:00Interview...

  • Generalist Advice Worker/advice Session Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Citizens Advice Full time

    Position: Generalist Advice Worker/Advice Session Supervisor (or Trainee position)Location: LondonClosing date: 17 April 2023Role details:Job title: Generalist Advice Worker/Advice Session Supervisor (or Trainee position)Location: LondonSalary: SO1 - £33,929 to £35,798 per annumSalary pro rata: NoLondon allowance: YesHours per week: 35Type of contract:...

  • Advice & Information Worker (Havering)

    1 month ago

    London, Greater London, United Kingdom Age UK Redbridge, Barking & Havering Full time

    Advice & Information Worker (Havering) WORKING HOURS: 21 hours per weekSALARY: £24,868 pro rata; (£14,920 for 21 hours actual)CLOSING DATE: Monday 10th June by 12pmPROPOSED INTERVIEW DATE: Monday 17th June Age UK Redbridge, Barking & Havering offers an Advice & Information service to support older people living in the boroughs of Redbridge, Barking &...

  • Advice & Information Worker (Havering)

    4 weeks ago

    London, Greater London, United Kingdom Age UK Redbridge, Barking & Havering Full time

    Advice & Information Worker (Havering) WORKING HOURS: 21 hours per weekSALARY: £24,868 pro rata; (£14,920 for 21 hours actual)CLOSING DATE: Monday 10th June by 12pmPROPOSED INTERVIEW DATE: Monday 17th June Age UK Redbridge, Barking & Havering offers an Advice & Information service to support older people living in the boroughs of Redbridge, Barking &...

  • Advice Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Disability Advice Services Lambeth Full time

    Job descriptionDisability Advice Service Lambeth (dasl) is Lambeth's peer-led Disabled People's Organisation. We want to appoint an Advice Team Leader who is excited about delivering high-quality advice and building an advice team.The role is to provide mostly Welfare Benefits advice to Disabled adults up to tribunal level and to recruit, manage and support...

  • Advice Services Managers

    1 month ago

    London, Greater London, United Kingdom Citizens Advice Hammersmith and Fulham Full time

    LOCATION: Across Citizens Advice Hammersmith & Fulham sites with the potential for some hybrid working following completion of successful probationary period.Citizens Advice Hammersmith and Fulham is recruiting for Advice Services Managers, who will be responsible for the supervision, quality and monitoring performance of the advice and information team....

  • Advice Services Managers

    4 weeks ago

    London, Greater London, United Kingdom Citizens Advice Hammersmith and Fulham Full time

    LOCATION: Across Citizens Advice Hammersmith & Fulham sites with the potential for some hybrid working following completion of successful probationary period.Citizens Advice Hammersmith and Fulham is recruiting for Advice Services Managers, who will be responsible for the supervision, quality and monitoring performance of the advice and information team....

  • Advice Trainee

    2 weeks ago

    London, Greater London, United Kingdom Disability Advice Services Lambeth Full time

    Disability Advice Service Lambeth (dasl) is Lambeth's peer-led Disabled People's Organisation. We're passionate about making Lambeth an inclusive borough, free of disabling barriers to people that live and work here.We want to appoint a Disabled person to work and train as an Advice Trainee.When we say a Disabled person we include people with a long-term...

  • Advice Trainee

    4 weeks ago

    London, Greater London, United Kingdom Disability Advice Services Lambeth Full time

    Disability Advice Service Lambeth (dasl) is Lambeth's peer-led Disabled People's Organisation. We're passionate about making Lambeth an inclusive borough, free of disabling barriers to people that live and work here.We want to appoint a Disabled person to work and train as an Advice Trainee.When we say a Disabled person we include people with a long-term...

  • Advice Session Supervisor

    1 month ago

    London, Greater London, United Kingdom Citizens Advice Southwark Full time

    "Providing free, independent, confidential and impartial advice"Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice...

  • Advice Session Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Citizens Advice Southwark Full time

    "Providing free, independent, confidential and impartial advice"Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice...

  • Information and Advice Trainer

    2 months ago

    London, Greater London, United Kingdom Independent Age Full time

    At Independent Age, we believe that no older person should face financial hardship. That's why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship,...

  • Information and Advice Trainer

    4 weeks ago

    London, Greater London, United Kingdom Independent Age Full time

    At Independent Age, we believe that no older person should face financial hardship. That's why, by 2027, our goal is to have improved the lives of one million older people. Our impact across policy, campaigning, information and advice, grant-making and partnerships improves lives by increasing the financial well-being of older people in financial hardship,...

  • Advice Session Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Citizens Advice Southwark Full time

    "Providing free, independent, confidential and impartial advice"Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice...

  • Advice Session Supervisor

    4 weeks ago

    London, Greater London, United Kingdom Citizens Advice Southwark Full time

    "Providing free, independent, confidential and impartial advice"Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice...

  • Project Manager, Energy Advice Strategy

    2 weeks ago

    London, Greater London, United Kingdom Citizens Advice Full time

    Job Title: Energy Policy Team - Project ManagerLocation: Blended between office and home (England and Wales). Time in office negotiableCitizens Advice is a charitable organization providing confidential advice online, over the phone, and in person for free. With a focus on fostering a fairer society, we assist millions of people annually across Great Britain...

  • Advice and Support Worker

    2 weeks ago

    London, Greater London, United Kingdom Brigstowe Project Full time

    Job descriptionThe Advice and Support team work with people living with or affected by HIV. It is a dynamic and varied role, which holds clients at the heart of service delivery. Clients come from diverse cultural backgrounds, which include many minority groups. We pride ourselves on offering services, which are person centered and we continually endeavor to...

  • Housing Advice Worker

    6 days ago

    London, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    We're looking for a kind, compassionate and resilient Housing Advice Worker to join our Homelessness service in Kent.£26,077.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel like you have an exciting future? You'll feel at home here.Making you...

  • Information & Advice Adviser

    1 month ago

    London, Greater London, United Kingdom AgeUK Full time

    Age UK's National Advice Line is recruiting for Information & Advice Advisors.Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.In...

  • Information & Advice Adviser

    4 weeks ago

    London, Greater London, United Kingdom AgeUK Full time

    Age UK's National Advice Line is recruiting for Information & Advice Advisors.Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.In...