Advice Supervisor

1 week ago

London, Greater London, United Kingdom Citizens Advice North Lincolnshire Full time
Job description

  • Location: Remote and/or office working available. Our office is located in Scunthorpe Central, Carlton Street, North Lincolnshire, DN15 6TX._

About the role


This is an opportunity for you to join an established charity that has an excellent reputation locally as a trusted partner and as a great place to work.

Your role will be to manage day to day operations and staffing, focusing resources and ensuring consistent quality assured services across our funded advice projects.

You'll have recent experience of delivering social welfare law advice and will be able to demonstrate competence as an adviser and have the ability to undertake technical supervision activities.

You'll be the first point of contact for team members and will provide real time support to advisers managing complex cases.


You'll support advisers and caseworkers by conducting interview observations enabling the competence and development of individuals, identifying soft skill and technical training needs and providing constructive feedback.

You'll also lead the organisations quality assurance and recording processes ensuring the accuracy and effectiveness of advice provision.


You'll be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.

You'll be an important and valued member of the team and, with the support of Citizens Advice North Lincolnshire, will be responsible for ensuring people focused outcomes are met in a pressurised environment.


  • We are open to all discussions about flexible working. We want to enable you to have a good work/life balance that suits your needs as well as those of the business_.

Employee assistance scheme
We provide an employee assistance scheme managed by LifeWorks

Benefits include:

  • 24/ telephone helpline
  • LifeWorks online support website
  • LifeWorks app
  • 6 sessions of face to face counselling per issue unlimited issues per annum
  • Employee legal helpline
  • Consulting services financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
  • Childcare and eldercare matching service
  • Savings on everyday purchases and life events
  • Access for family members and dependants excluding counselling and legal advice
Annual leave Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment

**Interviews will be held 7 December 2023

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