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IT Service Desk Analyst
4 months ago
Job Title: IT Service Desk Analyst
Location: Coventry
Remuneration: £14-£20 per hour dependent on experience, additional overtime paid for unsociable hours and weekends.
Contract Details: Two weeks, various shift patterns from 7am to 11pm
Are you a tech-savvy problem solver with a passion for customer service? Join our client, an esteemed NHS organisation, as an IT Service Desk Analyst and help support their newly implemented system go-live. As part of their dynamic team, you'll play a crucial role in providing initial IT assistance to system users.
Responsibilities:
- Answer calls from system users encountering initial issues with the newly implemented system.
- Utilise a provided script to swiftly resolve basic first fix issues.
- Log all reported issues on the IT self-service support system and forward them to second-line system support specialists for further resolution.
- Ensure utmost professionalism and exceptional customer service while assisting users.
Working on the front lines of IT system support, you'll be the first point of contact for system users seeking assistance. By following the provided script, you'll efficiently troubleshoot and resolve initial IT issues, ensuring minimal disruption to their workflows. Your keen attention to detail and exceptional communication skills will be crucial in logging issues accurately, allowing the second-line support specialists to efficiently address them.
This temporary position offers a fantastic opportunity to expand your IT service desk skills within the NHS. The organisation's collaborative and supportive work environment will enable you to thrive and grow. With various shift patterns available, you'll have flexibility in finding a schedule that suits you.
Requirements:
- Previous experience in an IT service desk role or similar customer service position.
- Strong problem-solving abilities, with the capacity to follow scripts for first fix issue resolution.
- Familiarity with logging and escalating IT tickets.
- Effective communication skills and a friendly approach to customer service.
Don't miss out on this incredible opportunity to support the NHS in their system go-live. Apply now and be a part of their dedicated team of IT professionals.
Apply today and embark on an exciting IT service desk journey with our client. We look forward to receiving your application
