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Head of Automation at Scale

2 months ago

London, Greater London, United Kingdom HSBC Full time

Job description

Big Bank Funding. FinTech Thinking.

Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

Global Operations and Automation ("GO&A") Technology partners with Global Operations, WPB, MSS, and Wholesale to drive the digitisation of operational activities across the bank through delivering scalable technology and establishing an industry leading business automation framework. The team are truly global: developing and delivering change across all key markets supported by HSBC with a host of leading technologies.

GO&A Technology is accountable for definition and delivery of the strategy, a critical component of HSBC Group CIO's "Vision 27" under the Modern and Simple Architecture ("MASA") stream.

will deliver seamless customer and colleague experience through industry leading business automation capability.

Role Description:

We are recruiting the Head of ; reporting to CIO, Global Operations & Automation Technology. This will be a senior leadership role in the GO&A Technology team, with accountability for the following:

  • Execution - establishing business automation technology as a strategic enabler and technology capability bank wide
  • Automation Product Selection - driving a unified and strategic set of automation capabilities to narrow down product selection and simplify the bank wide technology estate. Acting as the design authority for new entrants and decommissioning and establishing a coherent RPA strategy for the bank
  • Automation Market Place - reusing and scaling existing solutions across the bank in order to: i) reduce the cost of delivery, ii) create economies of scale from multi-tenancy platforms that reduce TCO, iii) connect stakeholders to drive a bank wide business automation tooling strategy and iv) drive innovation and targeted product development
  • STP Execution Framework - driving customer and colleague journey towards STP and driving down cost of integration and enable reuse of API. This will be delivered in collaboration with other Vision 27 Initiatives such as Coreless Foundation, Build Once - Scale Fast, and Application Decom
  • Automation Delivery Model - Design and implement a cohesive automation delivery model across the bank that brings together all of the disparate automation delivery capabilities sitting across Global Business and Global Functions.

In addition to the above, the role holder will be accountable for Partnerships & Innovation; looking up and out or the organisation to ensure that we collaborate with internal & external partners to continually innovate and deliver best in class solutions for our customers and colleagues.

Responsibilities:

Execution:

  • Establish business automation technology as a strategic enabler and technology capability bank wide
  • Converge the business automation operating model and technology provision across the bank
  • Agree programme success metrics and delivery targets multi-year delivery and interlock with key senior stakeholders
  • Enable the Bank Wide Ops transformation leveraging technology expertise - drive efficiency, synergy and standardisation benefits by making world class automation technology easily available Front to Back and across Value Streams

Automation Product Selection:

  • Ensuring consistent usage and user experience of the core automation product set across the bank
  • Driving a unified and strategic set of automation capabilities to narrow down product selection and simplify the bank wide technology estate
  • Reusing and scaling existing solutions across the bank to reduce the cost of delivery and create economies of scale from multi-tenancy platforms that simplify the estate and reduce TCO

Automation Marketplace:

  • Establish Automation Marketplace as the one stop shop bank wide for all Automation capability
  • Building 'ready for use' automation services available for bank wide use, i.e. multi-tenancy operating mode, platform and product service standard in place

STP Execution Framework:

  • Driving customer and colleague journey towards Straight Through Processing (STP)
  • Driving down cost of integration and enable reuse of API
  • Broadening capabilities with Low Cost Rapid Delivery solutions

Partnerships & Innovation:

  • Driving partnerships with technology vendors to influence industry direction to arrive at a set of strategic technology solutions per product stream
  • Driving partnerships with other Heads of Strategy across the GBs/GFs and influence their automation agenda in aligning to our group-wide automation tooling strategy as well as decommissioning strategy of our legacy systems.
  • Staying abreast of technology to drive industry best practices and advise on trends for adoption within GO&A Technology that benefit Technology and the Business

Requirements

Essential Skillset/Experience:

  • Strong experience in Transformation and IT leadership with 'breadth and depth' across IT professions, leading large technology change programmes to deliver digital business benefits and efficiencies
  • Outstanding collaboration skills. A track record of building strong partnership with business and supporting functions.
  • Customer centric, curious and commercially minded, with an eye for the opportunities and benefits that technology can deliver
  • Experience of shaping technology strategy and product roadmap in lockstep with business needs.
  • Experience of incubating new technologies, and building organizational capability and skills required to successfully land software in the organisation
  • Track record of using innovative, and modern approaches to technology delivery. Shaping and modernizing the technology operating model towards i.e. Agile & Devops, no code and citizen development, and 3rd party collaborations.

The role will be based in London but some travel may be required. This role supports Hybrid working (2-3 days in the office per week)

Come Power a Business that Defines How to Power the World

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

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Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process."

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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