Head of Organisation Development

2 days ago

Warrington, Warrington, United Kingdom United Utilities Full time

About us

The role

The Head of People Organisation Development will lead the organisation to enable us to deliver key people needs. This includes us having appropriate skills and capabilities in place to achieve the needs of our UU business plan. Most importantly working with senior managers and their teams to develop appropriate solutions to support the achievement of our business plan and goals with responsibility to deliver effective OD services and interventions including learning and development, talent management, leadership development, colleague engagement and culture change.

This individual will lead provide indirect leadership to support all of our colleagues to be the best they can, through areas such as inclusion, wellbeing, effective change management activity, the development of talent pipelines and clear high quality learning and development opportunities which are focussed on both the needs of the organisation and those best suited to meet the needs of the individual.

The role will be ensure the deployment of resources within the team to meet the requirements of key stakeholders, to deliver sound solutions, including regulatory and mandatory training, ensuring quality, and operational efficiency and cost effectiveness with the overall objective of delivering our People business plan.

Key accountabilities

  • Responsible for setting the strategic priorities for Organisation Development, leading and inspiring the team to deliver an outstanding service and experience that demonstrates colleague engagement and ROI. This includes strategies in Learning and Development, Talent Management, Leadership Development and Colleague Engagement
  • Assess the outcomes of the workforce planning (in partnership with the Head of People Operations) so we have clarity of what skills and resources we need, when required and what we can do ourselves versus what others can do for us
  • Responsible for driving leadership capability for the Top 85 leaders as we transform our organisation and culture
  • Responsible for building a strong performance culture within the team by role modelling the leadership competencies and values.
  • Responsible for uplifting organisational capability from strengthening change capability for leadership (including Top 85 leaders) via transformation programmes through to strategic blended Learning and Development solutions including mandatory and technical competence
  • Lead our Talent Management Strategy including graduate and apprentice schemes and programmes for existing colleagues.
  • Responsible for managing all aspects of spend and investment (£3.5m per year) plus £2m of levy funded investment and award winning Apprenticeship and Graduate programmes
  • Leading the compliance of mandatory and legislative training with external regulators such as Ofsted, ESFA and City and Guilds
  • Delivering our colleague engagement strategy, driving improvements across the colleague lifecycle and ensuring colleague engagement results are at the upper quarterile level against external benchmarks
  • Responsible for leading the Equity, Diversity and Inclusion(EDI) team delivering progression in culture, lived experiences and driving improvements to help us achieve the EDI ambitions and goals
  • Lead the end to end customer experience for our colleagues to ensure that all operational areas have robust controls and checks in place to mitigate risk and increase performance.
  • Sets and delivers against KPIs and operational targets to deliver the business plan
  • Responsible for driving the OD teams to seek out opportunities for continuous improvement, efficiencies and quality of service.
  • Continuously seeks out external best practise and benchmarks accordingly.
  • Provision of return on investment analysis to driver future improvements and efficiencies.
  • Provision of leadership to the operational teams and ensure that individual team members are engaged, deliver high potential and are developed to realise their full potential. Ensuring that each member of the team delivers their responsibilities by providing clear direction, support, feedback and training

Skills & experience

  • Ability to interpret and translate organisational strategy to create and deliver organisaitonal solutions to time and budget that satisfy our strategic priorities;
  • Sound understanding of FTSE 100 Board governance requirements in relation to talent management, leadership development, engagement and culture with the associated corporate written reporting required for both executive and board members;
  • Ability to represent UU's interests with external suppliers, agencies and professional bodies
  • Proven track record of managing large operational areas and the ability to create and deliver operational plans time and budget;
  • An excellent understanding of wider business, strategic and commercial issues across all levels of the UU
  • Well-developed analytical skills and a proven track record in identifying issues and driving through solutions to a wide range of financial and managerial problems;
  • Outstanding communicator, both verbally and particularly with strong proven skills in written communications;
  • Ability to work autonomously and build and manage a best practice across the function;
  • Highly numerate with proven understanding of P&L, Operational budgets and business planning process to deliver these

Key Experience

  • Building strong delivery focused teams, exhibiting excellent leadership and inclusivity;
  • Proven ability to influence executive directors to gain buy in and commitment for investment;
  • Proven ability to influence a wide number of senior stakeholders both within UU and externally
  • Delivering cultural change across all levels;
  • Knowledge of a wide range of leadership, coaching, team models and practical experience of their implementation in a complex environment;
  • Designing and delivering a variety of learning, leadership development, talent and OD solutions;
  • Demonstrable focus on customer requirements and innovative approach to enhancing operational working practices;
  • Proven ability and experience in the engagement, motivation and facilitation of cross functional teams to deliver solutions;
  • Strategy interpretation of business plans and ability to deliver workable and solutions to fulfill the plans
  • Proven track record in the operation and strategic management of an organisation to provide high levels of customer service, quality, and operational efficiency and cost effectiveness;

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