Service Manager

2 weeks ago

Amersham, Buckinghamshire, United Kingdom Danaher Full time

WHO WE ARE:

Videojet Technologies is a global leader in product identification providing innovative coding and marking solutions that help customers ensure product safety and improve their productivity.

WITHIN YOUR TEAM

You will be responsible for providing strong leadership to a team of Field Service Engineers, Technical Support and Sales support, as well as developing a culture of exceeding customer expectations, outstanding customer service, thus accelerating the growth of printer placements and service revenues.

THIS JOB IS A UNIQUE OPPORTUNITY TO:

The successful candidate will be a natural people leader with experience managing a field team, able to drive high-performance for our customers. You will deliver continuous improvement and innovations in our processes and service propositions. Your inclination is to achieve results quickly and strengthen teams.

WITHIN YOUR ROLE, YOU WILL:

  • Manage regional Profits & Losses by managing cost to serve our customers and driving revenue generating products.
  • Deploy service strategy with strong people leadership and change management
  • Ensure customer satisfaction. You will be accountable for regional escalation resolution and project success, ensure response time and intervention quality, ensure good communication between department on cross-functional activities (projects, installations)
  • Manage, develop, and coach associates with extensive field presence
  • Continuously improve service quality by ensuring established processes are followed and improving them when necessary.

WE ARE LOOKING FOR A PROFESSIONAL WHO IS:

  • Proactive and strategic problem solver who first understands business and associate needs and is then keen to bring forward and test new insights and industry-leading practices
  • Must have well developed executive presence; ability to lead and run project teams with a range of experience and skills and engage with senior leaders without the company.
  • Team Player – relationship savvy people who intentionally make connections with both internal partners and external contacts.
  • Leadership - create commitment and trust through strong work ethic and customer focus
  • Customer focused, with a sense of urgency
  • Willing to travel to coach field team and manage customer relationships

OUR BENEFITS:

  • We offer you an employee bonus based on business success as well as annual salary review
  • Company Pension Scheme
  • Income Protection & Life Assurance
  • BUPA & SimplyHealth Health Care
  • Training and development opportunities
  • Attractive employee referral program
  • Enhanced Maternity & paternity pay
  • Employee Assistance Program (legal, financial, and counselling resources)

OUR OFFER:

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself. At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates. Listen to our voices:

UNSOLICITED ASSISTANCE

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Product Identification Platform companies, including Videojet Technologies, X-Rite/Pantone, Esko, Alltec-Foba, Laetus and Linx, in any form without a valid, signed search agreement in place for the specific position, will be deemed the sole property of the Operating Company. No fee will be paid in the event the candidate is hired by Operating Company as a result of the unsolicited referral.

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.

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