Client Manager

2 weeks ago

Witham, Essex, United Kingdom Marsh McLennan Full time
Client Manager - Marine – Marsh Commercial – Witham

The company: Marsh Commercial / Bishop Skinner Marine

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The role: Client Manager – Marine / Travel

  • We have a great opportunity here in the Marine Department at Marsh Commercial for a Client Manager to join one of our major teams based in Witham, Essex, specialising in Pleasure Craft and Travel Insurance.
  • This is a varied role in a friendly, fast-paced environment which will require the successful individual to effectively manage multiple administrative tasks and responsibilities to a professional standard.
  • Acting as a key member of the team, the support this position provides will be vital in enabling colleagues to focus on operational efficiency and customer excellence. This role would suit someone either already in insurance, or someone wanting to embark on a career within the insurance industry.

What can you expect?

  • You will work in a fast paced environment with a team of Client Managers dedicated to client satisfaction.
  • You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners.
  • There may also be an element of home/flexible working

What you will be rewarded with?

  • We offer competitive salaries and comprehensive benefits.
  • We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

We will rely on you to:

  • Data inputting and maintenance of accurate client details, ensuring data is consistently updated as required.
  • Preparation of Scheme and open market renewal packs including pre-renewal checks and update of claims information within the required renewal timeframe.
  • Policy documentation checking against client computer records to ensure accuracy.
  • Process transactions on system for secured scheme renewals and mid-term adjustments.
  • Work closely with colleagues to ensure efficient and prompt handling of all matters, day to day enquiries and renewal requests/workflow.
  • Answering all incoming calls on the main-line numbers and routing calls efficiently and effectively to their destination.
  • Take ownership of First Notification of Loss (FNoL) reports to the Claims Unit.
  • Daily recording of cheques and payments received or card transactions and notification to/from Finance Operations.
  • Reconcile accounting queries.
  • Notice board updates.
  • General Housekeeping – maintaining a safe working environment.
  • Ad hoc administration duties, as required – such as word processing, database updates, taking minutes, ordering stationary etc.

What you need to have:

  • Good academic background supported by good grades at A-Level and/or GCSE in subjects that include Maths and English.
  • Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities in an office environment would be advantageous, ideally within Insurance or Customer Service.
  • Good communication skills and telephone manner are essential.
  • Excellent attention to detail and organisation skills in completing assigned tasks.
  • Proficiency in Microsoft Office Applications. Knowledge of Acturis would be an advantage.
  • This role may suit someone looking for their first role in the insurance market

What makes you stand out:

  • Previous Insurance Experience
  • Interest in boating or travel would be an advantage but not essential, as full training will be provided
  • Strong numerical skills

About us

We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client's needs, is what sets us apart.

We're also part of Marsh and McLennan Companies (MMC) – a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.

MaCom#

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