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Operations Manager

4 months ago

Witham, Essex, United Kingdom Marsh McLennan Full time

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth.

What can you expect:

This role will be responsible for leading a department of Team Managers and Reinsurance Technicians, within Global Client Support Services reporting directly to the Regional Manager who is responsible for the overall service operation. This role offers flexible hybrid working from Witham in Essex.

What you will be rewarded with?

  • Good work life balance with a competitive salary.
  • Comprehensive benefits programs including excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.
  • 27 days' holiday with the option to buy or sell up to 5 days per year.

We will rely on you to:

  • Lead, manage and direct service operations for the department.
  • Support Senior Management by contributing to the formulation and execution of Global CSS strategic objectives.
  • Ensure compliance and internal governance within policies and procedures.
  • Build sustainable network with Clients, Brokers and Markets.
  • Responsible for operational issues within direct area of responsibility.
  • Direct all people related matters with Human Resources; including but not limited to recruiting, performance management, training, compensation, talent mapping, succession planning, status changes, etc.
  • Provide direction and mentoring to Colleagues, Team Managers and across departments on internal governance and compliance on policies and procedures.
  • Make decisions on complex, tactical and operational short-term issues within direct area of responsibility.
  • Participate in budget creation for the department; manage costs, working within budgetary/financial objectives for the department.
  • Provide service process information for Request for Proposal (RFP) and sales opportunities.
  • Maintain individual performance and development plans for direct reports with effective mentoring and performance feedback.
  • Via Team Managers, maintain robust operational management discipline using Management Information metrics to achieve Global CSS Service Level Agreements (SLAs).
  • Perform other job-related duties as assigned.

What you need to have:

  • Act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department, and organisational goals.
  • Ability to inspire and motivate high performance within a Market facing environment and across Guy Carpenter. An excellent manager of people with the ability to lead and manage a high-performance team, displaying a positive and inspirational attitude.
  • Proven Manager in their profession with strong ability to engage with Clients, Markets and Colleagues in a professional manner, establishing rapport in order to effectively access internal and external networks and relationships with Clients, Markets and Brokers.
  • Demonstrated ability to work as part of a high-performance team. Attention to detail in completing assigned tasks.
  • Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
  • Successful management of workload; able to manage expectations of all Clients and Stakeholders.
  • Able to challenge appropriately, supporting business cases with facts and information.
  • Understanding of project management methodology, stakeholder management, and risk mitigation.
  • Able to engage, influence and negotiate with Clients, Markets and Colleagues in a professional manner.
  • Consistently provide guidance by mentoring and/or training Colleagues.
  • Consistently deliver superior Client service.
  • Strong ability to successfully manage workload considerate to varying demands to manage expectations of all Customers and Stakeholders.
  • Proven track record with delivery of change, including but not limited to process and people impacts and process improvement to enhance the provision of service.
  • Act as a role model by example, attitude and displaying of consistent behaviour committed to a 'can do' culture.

What makes you stand out:

  • In-depth knowledge of reinsurance concepts, market systems, general business trends, financial and regulatory impacts on the organisation.
  • Proven change leadership skills.
  • Ability to developing others.

GUY CARPENTER

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,100 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 75,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit and follow Guy Carpenter on LinkedIn and Twitter @GuyCarpenter