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Head Of Operations
2 months ago
Company Overview
Excellent opportunity to join an established IDNO and ICP specialising in the design, construction, commissioning, and adoption of multi utility networks. With a turnover of 65m and 500 employees across the UK, they are committed to delivering innovative solutions and ensuring customer satisfaction.
This role will see you take ownership of the connections business which consists of a growing team which has enjoyed a doubling of sales over the last 2 years.
Role Overview
The Head of Operations is responsible for leading the operations team to deliver all new connections projects on budget, safely, and to required standards. This role supports the broader strategic direction as part of the senior leadership team. The vacancy has arisen due to the company's rapid growth, with sales doubling in the last year and expected to double again. The Head of Operations will oversee a P&L with a 6.5m order book and a weighted pipeline of 13m, working towards doubling last year's 5.5m sales. The role involves setting up and maturing processes and safety protocols and ensuring seamless operations as the team scales.
You will manage a team of 20 employees in addition to managing relationships with subcontractors. Your direct team includes sales, technical solutions, preconstruction, project management, direct civils teams, central finance, and retained compliance consultants. The position requires frequent travel, with the focus on the South, particularly west of the M25.
Responsibilities
- Successfully deliver a portfolio of new connections projects from handover to completion.
- Build and develop a market-leading operations team of 20 employees and subcontractors, focusing on scaling efficiently.
- Exceed target gross margin across the project portfolio, ensuring commercial controls and reporting.
- Maintain LRQA accreditations and obtain new ones as required.
- Foster positive client relationships and support business development, participating in customer meetings.
- Ensure SHEQ controls are in place and adhered to, working with the SHEQ Advisor.
- Expand supplier and subcontractor networks for improved terms and operational efficiency.
- Propose and implement plans to improve margin delivery, customer satisfaction, and SHEQ.
- Support project managers with challenging projects, customer escalations, and incident management.
- Improve delivery processes and systems with data-driven performance updates, collaborating with the Performance Manager.
- Set and adhere to an annual budget in line with group processes.
Requirements
- 6+ years in electrical (NERS) or multi-utility new connections delivery.
- 2+ years in water (WIRS) self-lay provider (SLP) projects.
- 3+ years of leadership and management experience.
- Commercial acumen with success in profitable project delivery.
- NRSWA supervisor ticket and distribution network authorization (UKPN, WPD, SSE).
- Full UK driving licence and willingness to travel.
- Preferred: SMSTS certification.
- Strong written and verbal communication skills.
- Knowledge of utility network specification, design, maintenance, and construction.
- Excellent organisational, project management, and interpersonal skills.
Rewards
- Competitive salary: 80, ,000.
- Incentive package: 15% of salary, split into monthly commission (7.5%) based on margin targets and annual discretionary bonus (up to 7.5%).
- Hybrid working model: 2 days per week in office, 2-3 days per week travelling to sites and client offices, with overnight stays as required.
- Comprehensive benefits package and opportunities for professional growth and development.
