Manager GDCM Property Systems Projects

1 month ago

Watford, Hertfordshire, United Kingdom Hilton - Regional Headquarters - Europe Full time
From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

The Manager, GDCM Property Systems Projects will have the overall responsibility managing the implementation of Property Management Systems and other products into new opening, converting or operating hotels ensuring all preparation tasks are completed. The individual in this role will manage a team of Senior Associates and Associates and will liaise / collaborate with other key departments such as brand, Opening & Transition, Revenue transition, AD&C and hotel teams within the run up to opening to ensure a successful installation.

More specific responsibilities include:

Responsible for the timely assignment of team members to projects, based on the defined project plans, ensuring all preparation items defined in the project plans are completed. Conduct Kick off / follow up meetings with hotels and ensure all the documentation / tasks are fully completed / reviewed following the specific project plans . Proactive monitoring of on-site activities and strategic planning of contingencies for high-risk items (such as network connectivity, hotel team member training concerns, configuration issues) Collaborating with the department Senior Manager / Director in managing risks to meeting opening/conversion dates Being the first line of escalation to support teams, ensuring all stakeholders are kept always updated. Ensuring all open items (support tickets) are being resolved post-implementation and after the onsite team has moved to other projects. Maintaining relationships with internal and external partners to ensure timelines are met, owners are briefed on the PMS implementation process and costs. Work in partnership with field service / Deployment Communications teams on the off-site preparation activities Managing the onboarding and development plans for all direct reports Conducting interviews for potential new hires in line with business demands Proactively highlighting future strategies and demands in the region to the Director of the department (for example country specific influx of projects, language/cultural requirements) On site visits to be conducted to high profile projects, large full-service projects and any additional projects deemed necessary.
Direct Reports: Approx 3 DR's
Requirements
What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Experience with Technology Project management or Hospitality PMS (Property Management Systems) such as Opera Effective communication skills both verbally and in writing Excellent interpersonal skills to build trust and confidence to motivate and influence others. Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information. Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals. Proactive problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others. Work well under pressure and effectively handle multiple and concurrent demands. Adapts willingly to change. Must be a team player. Proven ability to collaborate with others and act in an objective manner to stay on track to achieve common goals. Demonstrated Technology project management skills including ability to manage details through to completion and ensure deadlines are met.
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Extensive Professional experience in Technology or related field progressive experience in Technology deployment Previous managerial experience Approximate travel 30-40%
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Bachelor's Degree, or associate degree plus Significant Technology related experience,
What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of

world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment.

Hilton is dedicated in continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And our amazing Team Members are at the heart of it all

Source: Hospitality Online

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