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Payments Operations Manager
3 months ago
Sterling Williams are working closely with a Cross Border Payments institution who are looking to hire a permanent Payment Operations Manager to join their growing business in London.
Salary dependent on experience, but circa £70 - 80,000 pa plus benefits.
This role will require candidates to be in the office 3 days per week, with 2 days from home.
The Payments Operations Manager will report directly to the COO and provide experienced support for the day-to-day operations with a proven ability to work autonomously, or with teams members around the world, and will (in due course) be responsible for a small team.
Day to day duties is varied, but may consist of the following, amongst others:
Payment Processing and Chargeback Management: Involved in the end-to-end process of payment transactions, ensuring accuracy, efficiency, and compliance with regulatory requirements.Manage chargeback and dispute resolution processes, collaborating with relevant stakeholders to minimize financial losses and mitigate risks.Develop and implement policies and procedures with the Compliance Team to prevent fraud and unauthorized transactions, leveraging industry best practices and cutting-edge technology.Foreign Exchange and Payment Operations:Monitor FX any payment activities, to resolve any operational issues. Collaborate with internal teams and external partners to streamline FX operations and enhance customer experience.Ensure compliance with regulatory requirements, industry standards, and internal operational policies related to payments, chargebacks, and FX transactions.Process Improvement and Innovation:Drive process optimization initiatives to enhance efficiency, scalability, and automation of operations, leveraging technology and data analytics.Identify opportunities for innovation and service enhancement, collaborating with cross-functional teams to develop and implement new products and features.Stay abreast of industry trends, emerging technologies, and regulatory developments, proactively adapting operations to meet evolving market demands.
The successful candidate will have experience within Payments and be comfortable with being responsible for dealing with Chargebacks and Disputes.
You will have appropriate industry experience within the Payments/FinTech industry, Banking, or Card Providers (E-Money, Prepaid, Credit/Debit etc).
