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Engagement Delivery Manager

4 months ago

London, Greater London, United Kingdom Cognizant Technology Solutions Full time

Engagement Delivery Manager - Public Sector

Cognizant's UK Public Sector business is the fastest growing industry business unit in the UK. Operating within a niche space of digital, data, digital engineering and cloud, we enable government, defence and healthcare organisations to establish the best of modern technologies to better perform with data, insight and at speed. We have a diverse portfolio across central government, health, defence and education that is thriving with growth potential both from existing and prospective customers.

The Role

The Engagement Delivery Manager is within the UK Public Sector will be responsible for the relationship within a major government client at an executive level for all delivery-related aspects. The candidate will be accountable for the overall delivery across multiple projects for our government client. They will need to work as part of the leadership team to formulate the strategy and successful delivery of projects and for overall quality, engagement, and adherence to the schedule and budget assigned to the programme.

What You'll Be Doing

  • Run delivery for our government client and handle project roadblocks.
  • Be accountable for the overall delivery and across multiple projects in the engagement.
  • Help lead internal account operations - these include commercial operations, process, coordination etc.
  • Relationship management; establish and nurture relationships with appropriate client-side peers.
  • Resolve delivery issues; with the ability to understand and handle client expectations to result in an extraordinary client experience.
  • Anchor and drive the steering committee meetings about the delivery status for all projects.
  • Organise regular connects with Clients at VP, CTO and CIO levels for the delivery and to identify new opportunities.
  • Liaise and lead collaboration between service lines to bring in alignment and ensure successful service delivery.
  • Track and support the activities of project teams to ensure quality and timeliness of programme execution.
  • Be responsible for reporting of SLAs, metrics and other critical hygiene factors that impact the account.
  • Devise competitive strategies and tactics to well-position Cognizant and draw alignment with our clients' business drivers.
  • Be able to assist account managers/client partners in related business development activities to grow Cognizant's mindshare and market share in the account.
  • To report to our internal senior management or leadership teams on the overall engagement (across different dimensions like delivery, bid management, staffing, financials etc.).

Essential Skills

  • Experience in delivering projects within the UK government sector having previously managed an account from a delivery and growth perspective, including industry segments and customer interactions.
  • Experience in delivering technology-driven transformational projects in the public sector markets.
  • In-depth knowledge of the GDS framework having delivered projects to GDS.
  • Excellent client management, relationship building and escalation management skills.
  • The ability to lead on a range of Agile and lean tools and techniques, to coach within and outside of their core team
  • To be innovative and ensure familiarity with the latest digital and technology trends.

Location: Remote (with travel when required)

Security Clearance Level: Successful candidate must be eligible for an SC security clearance.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.