Assistant Product Manager

2 months ago

Northampton, United Kingdom Nationwide Building Society Full time

Across Mortgages & Financial Wellbeing, we have an important journey ahead of us to build and maintain our position in the mortgage and investments markets and respond to changing customer needs, guided by our strategic drivers of more rewarding relationships, simply brilliant service, focused fit & fast and being a beacon for mutual good.


We are looking for an Assistant Product Manager to join us in our Mortgages Supplier Management Team who are responsible for the management of multiple third parties across Mortgages. As an Assistant Product Manager, you will help manage the day to day relationships between Nationwide and our suppliers and play a pivotal role to ensure our supplier relationships are managed in accordance with our risk appetite.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.


We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time,based at our Northampton Office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.


You’ll be responsible for:


Having strong and effective relationships with our suppliers is critical to the success of some of our mortgage products. We are looking for someone to maintain existing third party relationships whilst also supporting new initiatives, ensuring governance and controls are in place.


You’ll be responsible for:


  • Ensuring suppliers are managed according to Nationwide’s Supplier Relationship Management (SRM) Framework and that contractual obligations are followed
  • Having day to day accountability for the management of suppliers
  • Building constructive relationships with internal and external stakeholders
  • Supporting audit and control testing activities
  • Tracking spend against annual plan
  • Having detailed knowledge of processes and acting as SME
  • Identifying key risks and reporting them to senior managers
  • Collaborating with Procurement and other business areas to onboard new suppliers and amend existing contracts
  • Conduct regular reviews of contract service performance through the contracted Service Level Agreements (SLAs)
  • Providing support to junior members of the team


As a minimum requirement you’ll:


  • Be a good relationship builder, able to demonstrate stakeholder management skills.
  • Have great attention to detail with the ability to understand information quickly and to apply well-reasoned and balanced judgement in arriving at a decision.
  • Be an excellent communicator, both verbally and in writing.
  • Have good organisational skills and the ability to manage your own work, supporting multiple priorities with prescribed timescales.
  • Be proactive and comfortable in making standalone decisions/acting autonomously.
  • Have experience in managing risks and controls.
  • Have experience of creating processes and implementing them.
  • Be able to coach and mentor junior members of the team.
  • Be familiar with Nationwide’s Mortgage book and have an awareness of the UK mortgage market.
  • Have an understanding of Nationwide’s Supplier Relationship Management (SRM) Framework.


Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.


  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.


We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


There are all sorts of employee benefits available at Nationwide, including:


  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

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