Oracle Head of Service Delivery Management

1 month ago

London Area, United Kingdom Ampstek Full time

Role : Oracle Head of Delivery Management

Location: London/Reading/Leeds (Hybrid)

Experience : 18+ Yrs

Type : Permanent

Ampstek is seeking for an experienced and motivated Head of Service Delivery Management to lead and oversee the successful delivery of our Managed Services portfolio to our clients. We are looking for an experienced leader, responsible for managing a team of skilled professionals, optimizing service delivery processes and driving profitability through service excellence and client satisfaction.

Responsibilities:

• Oversee the entire Managed Services lifecycle, from service transition to ongoing support and continuous service improvement in Oracle projects

• Setting the vision for regional delivery, devising an effective operating model, assuring team cohesion / performance and developing capability / skills as required

• Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships

• Develop and implement service delivery strategies and standards that align with industry best practices (ITIL, ISO etc.)

• Integrating delivery teams & capabilities into a single common operating model driving consistency, quality and efficiency in all delivery operations

• Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives

• Ensuring contractual obligations are met with changes made as required via appropriate governance controls

• Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

• Manage risks and ensure compliance with relevant regulations and security standards

• Monitor and analyse service performance metrics, identify areas for improvement, and implement corrective actions

• Support new business opportunities and account growth within existing customers for Managed Services

• Foster a culture of continuous improvement within the team, promoting collaboration and knowledge sharing

• Recruit, hire, and develop a high-performing team of professionals

Requirements

• Minimum 10 years of experience in leading and managing IT services delivery teams

• Proven track record of success in a Managed Services environment with both onshore & offshore delivery

• Strong understanding of ITIL and other relevant service delivery methodologies

• Excellent communication, interpersonal, and presentation skills

• Ability to build and maintain strong relationships with clients and internal stakeholders

• Proven ability to lead and motivate teams

• Financial acumen and budget management experience

• Experience in supporting new business & account growth

• Excellent analytical and problem-solving skills

• Experience in a fast-paced, client-focused environment

• Strong influential personality with effective negotiating skills

• Ability to shape, adapt and improve processes

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