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Customer Service Representative
2 months ago
Job Description
Are you passionate about addressing the injustice and inequality caused by poverty in the world? Do you feel a sense of satisfaction in interacting with people and inspiring others? Are you motivated by achieving and surpassing targets?
We are passionate about empowering communities to be able to lift themselves out of poverty and have a vision of seeing communities released from material and spiritual poverty through the local church.
To help achieve this the Telephone Engagement team are looking for a passionate and personable communicator who can actively develop our relationship and engagement with supporters. You will mainly use the telephone and other non-face to face communications and will have the ability to influence and encourage others, with excellent verbal communication skills as well as being self-motivated and tenacious. Above all you will have an enthusiasm and energy to deliver a great supporter experience and ensure we reach our income targets to fund this transformational work.
To achieve this we are looking for; Be comfortable contacting people by phone that they have never met
- Have a positive, vibrant and enthusiastic character which is contagious
- A great listener who can use active listening skills
- Will be confident in asking for financial support.
- Thrives in achieving and surpassing financial targets.
- A self-starter who will use their initiative and drive to develop relationships and achieve income targets
The role will require excellent data entry and IT skills as well as the flexibility to work to the supporter's convenience.
If you dont feel you meet all the 'experience' criteria but think you have the ability, personal qualities and passion for the role then we would love to discuss the option of a training position with you.
Please note: This is a part time (28 hours per week) home based role with a minimum of 14 hours per week worked between the hours of 17.00 – 21.00 during the week, or 11.00 – 18.00 on a Saturday at home. One day a week must be worked from the office.
Applicants must have internet connection at home though a phone and phone line will be provided.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at our organisation.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
