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Second Line Support Engineer

2 months ago

Warrington, United Kingdom Talent Full time

We have an exciting opportunity for a 2nd Line IT Support Analyst to join our clients IT team at their headquarters in Birchwood.


In this role, you will be a key part of their IT support team, focusing on process enhancements, resolving long-standing tickets, and managing desktop and device support.


You will work within a pattern of hours between 8am and 6pm. You will also occasionally need to support another location in the North West, so a driving license is required.


Hybrid working pattern, you'll be able to work at home 2 days per week.


The ideal candidate will have:

  • At least 2 years of experience in a 2nd line support role
  • Strong skills in hardware and software troubleshooting
  • In-depth knowledge of cloud technologies, especially Office 365 and Azure
  • Basic understanding of networking
  • Exceptional communication skills with a customer-focused approach
  • Preferably ITIL v3 or v4 certification (We can help gain the certification if you don't have it)
  • A proactive, self-driven mindset
  • Ability to prioritize and manage tasks independently
  • Proficiency in diagnosing and solving issues quickly
  • Microsoft certifications are a plus


If you are a skilled IT professional looking for a new challenge, we encourage you to apply.