1st Line Service Desk Engineer
2 weeks ago
Job Title: 1st Line Service Desk Engineer
Wage: £24,000 to £26,000 dependant on experience
Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.
You MUST live within a commutable distance to Olympic Park, Birchwood, Warrington
Experience Required: Minimum 2 years in a Managed Services environment
About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our commitment to excellence and our ability to deliver exceptional customer service.
Job Description:
We are seeking a skilled and motivated 1st Line Service Desk Engineer with a strong focus on Microsoft technologies to join our team. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.
Key Responsibilities:
- Provide first-line technical support to end-users via phone, email, and remote tools.
- Troubleshoot and resolve hardware, software, and network issues, with a strong emphasis on Microsoft products (Windows OS, Office 365, etc.).
- Log and manage support tickets using our ticketing system, ensuring timely resolution and excellent customer service.
- Assist with user account management, including password resets and access permissions.
- Perform routine system maintenance and updates.
- Escalate complex issues to second-line support or relevant teams as necessary.
- Document all support activities and maintain accurate records.
- Provide guidance and training to end-users on best practices and IT policies.
Requirements:
- Minimum 2 years of experience in a 1st Line Service Desk or similar role.
- Strong knowledge of Microsoft technologies, including Windows OS, Office 365, Intune and Microsoft Entra.
- Confident telephone manner.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Experience with remote support tools and ticketing systems.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- Knowledge of additional technologies such as WatchGuard/Cisco/Unifi desirable.
- Have use of own transport
- Live within a commutable distance to Olympic Park, Birchwood, Warrington
- Applicants wanting to relocate need not apply
- Must be a UK resident and have the right to work in the UK.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Access to the latest technologies and tools.
- Cycle to work scheme
- Private health insurance
- Staff events such as BBQs and pizza days
- Access to Penninsula’s Employee Assistance Programme
If you're interested in this role and think you'd be a good fit, then please click the apply now button to find out more.
-
1st Line IT Support Service Desk Engineer
2 weeks ago
Warrington, Cheshire, United Kingdom IDT Support Solutions Ltd Full time €24,000 - €26,000Job Title: 1st Line Service Desk Engineer Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our...
-
1st Line IT Support Service Desk Engineer
2 weeks ago
Warrington, Cheshire, United Kingdom IDT Support Solutions Ltd Full time €24,000 - €26,000Job Title: 1st Line Service Desk Engineer Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT is a dynamic and innovative company dedicated to providing top-notch IT support and services. We pride ourselves on our...
-
1st Line Service Desk Engineer
3 days ago
Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerJob Summary:IDT Support Solutions Ltd is seeking a skilled and motivated 1st Line Service Desk Engineer to join our team. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.Key Responsibilities:Provide first-line technical support...
-
1st Line Service Desk Engineer
3 days ago
Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerJob Summary:IDT Support Solutions Ltd is seeking a skilled and motivated 1st Line Service Desk Engineer to join our team. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.Key Responsibilities:Provide first-line technical support...
-
1st Line Service Desk Engineer
2 weeks ago
Warrington, United Kingdom CV-Library Full timeJob Title: 1st Line Service Desk Engineer Wage: £24,000 to £26,000 dependant on experience Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. Job Type: Full-Time Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT is a dynamic and innovative company dedicated to providing...
-
1st Line Service Desk Engineer
3 weeks ago
Warrington, United Kingdom DG Partnership Ltd Full timeJob Title: 1st Line Service Desk Engineer Wage: £24,000 to £26,000 dependant on experience Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. You MUST live within a commutable distance to Olympic Park, Birchwood, Warrington Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT...
-
1st Line Service Desk Engineer
2 weeks ago
Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerWage: £24,000 to £26,000 dependant on experienceLocation: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.You MUST live within a commutable distance to Olympic Park, Birchwood, WarringtonExperience Required: Minimum 2 years in a Managed Services environmentAbout Us: IDT is a...
-
1st Line Service Desk Engineer
2 weeks ago
Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerWage: £24,000 to £26,000 dependant on experienceLocation: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.You MUST live within a commutable distance to Olympic Park, Birchwood, WarringtonExperience Required: Minimum 2 years in a Managed Services environmentAbout Us: IDT is a...
-
1st Line Service Desk Engineer
2 weeks ago
Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk Engineer Wage: £24,000 to £26,000 dependant on experience Location: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood. You MUST live within a commutable distance to Olympic Park, Birchwood, Warrington Experience Required: Minimum 2 years in a Managed Services environment About Us: IDT...
-
1st Line Service Desk Engineer
2 weeks ago
Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerWage: £24,000 to £26,000 dependant on experienceLocation: IDT Support Solutions, currently Newton Le Willows, but imminent move to Birchwood.You MUST live within a commutable distance to Olympic Park, Birchwood, WarringtonExperience Required: Minimum 2 years in a Managed Services environmentAbout Us: IDT is a...
-
Service Desk Engineer
2 weeks ago
Warrington, Warrington, United Kingdom DG Partnership Ltd Full timeJob Title: 1st Line Service Desk EngineerWe are seeking a skilled and motivated 1st Line Service Desk Engineer to join our team at DG Partnership Ltd. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.Key Responsibilities:Provide first-line technical support to...
-
Service Desk Engineer
2 weeks ago
Warrington, Warrington, United Kingdom DG Partnership Ltd Full timeJob Title: 1st Line Service Desk EngineerWe are seeking a skilled and motivated 1st Line Service Desk Engineer to join our team at DG Partnership Ltd. The ideal candidate will have at least 2 years of experience in a Managed Services environment and possess excellent problem-solving skills.Key Responsibilities:Provide first-line technical support to...
-
Service Desk Engineer
2 weeks ago
Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerWe are seeking a skilled and motivated 1st Line Service Desk Engineer with a strong focus on Microsoft technologies to join our team at IDT Support Solutions Ltd.Key Responsibilities:Provide first-line technical support to end-users via phone, email, and remote tools.Troubleshoot and resolve hardware, software, and...
-
Service Desk Engineer
2 weeks ago
Warrington, Warrington, United Kingdom IDT Support Solutions Ltd Full timeJob Title: 1st Line Service Desk EngineerWe are seeking a skilled and motivated 1st Line Service Desk Engineer with a strong focus on Microsoft technologies to join our team at IDT Support Solutions Ltd.Key Responsibilities:Provide first-line technical support to end-users via phone, email, and remote tools.Troubleshoot and resolve hardware, software, and...
-
1st/2nd Line Support
4 months ago
Warrington, United Kingdom Coburg Banks Full timeJob Title: - 1st/2nd Line Support - Salary: - £24000.00 - £30000.00 - Job Type: - Permanent - Location: - Warrington - Sector: - IT - Job Ref: - BBBH1113J_1713776492 Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses,...
-
1st/2nd Line Support
5 months ago
Warrington, United Kingdom Coburg Banks Full timeJob Title: - 1st/2nd Line Support - Salary: - £24000.00 - £30000.00 - Job Type: - Permanent - Location: - Warrington - Sector: - IT - Job Ref: - BBBH1113H_1707819105 Our client is seeking a 1st/2nd Line Support Engineer to join their Business Systems Support team. The role involves coordinating and providing support across various businesses,...
-
1st Line IT Support
5 months ago
Warrington, United Kingdom American Golf Full timeAt American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant,...
-
IT Help Desk/Service Desk Engineer
4 weeks ago
Macclesfield, Cheshire, United Kingdom Axon IT Full time €25,000Company Description Axon IT is a tech transformation company based in Cheshire, South Manchester, providing cutting-edge IT solutions and straight-talking advice. With over 20 years of experience, we are recognized by Microsoft as one of its partner advisors. Our team works remotely, staying connected through the latest technology to help businesses achieve...
-
IT Help Desk/Service Desk Engineer
4 weeks ago
Macclesfield, Cheshire, United Kingdom Axon IT Full time €25,000Company Description Axon IT is a tech transformation company based in Cheshire, South Manchester, providing cutting-edge IT solutions and straight-talking advice. With over 20 years of experience, we are recognized by Microsoft as one of its partner advisors. Our team works remotely, staying connected through the latest technology to help businesses achieve...
-
Service Desk Engineer
4 weeks ago
Macclesfield, Cheshire, United Kingdom Axon IT Full time €25,000Company Description Axon IT is a tech transformation company based in Cheshire, South Manchester, providing cutting-edge IT solutions and straight-talking advice. With over 20 years of experience, we are recognized by Microsoft as one of its partner advisors. Our team works remotely, staying connected through the latest technology to help businesses...