Second Line Support Engineer

2 months ago


Warrington, United Kingdom Talent Full time

Are you an experienced IT professional looking to take your career to the next level? We have an exciting vacancy for a 2nd Line Analyst. Join my clients dedicated IT team and play a key role in enhancing our support processes, troubleshooting and managing desktop and device operations.


Key responsibilities:

  • Provide 2nd line support for hardware and software issues.
  • Troubleshoot and resolve IT problems efficiently.
  • Manage desktop and device operations, ensuring smooth functionality.
  • Enhance and improve existing IT support processes.


Technical skills required:

  • Proficiency with Office 365.
  • Experience with Azure.
  • Knowledge of Intune (desirable).
  • Broad IT knowledge and understanding of networking.


Requirements:

  • Proven experience in 2nd line IT support.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills and a customer-focused approach.
  • Ability to manage multiple tasks and priorities


This is a fantastic opportunity to grow your career within a supportive and innovative environment. Enjoy the opportunity to gain certifications, e.g. ITIL, hybrid working, exclusive brand discounts, flexible holiday schemes, life insurance and valued dedication with compensation.


If you are a ambitious IT professional, please apply with an up to date CV.



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