Collections Specialist

4 weeks ago

United Kingdom GTT Full time

Job Title: Collections Specialist

Location: UK (remote)

Language Skills: English (additional language skills a bonus)


About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.


Role Summary:

The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms. In doing so, the Collections Specialist plays a key role in helping GTT to meet its cashflow targets as well as minimising levels of overdue debt and bad debt write offs. The Collections Specialist will also help to resolve disputes, working with contacts at the client and liaising with internal stakeholders in Sales, Billing and Service Delivery to understand, identify and get to the root cause. The ability to show an inquisitive mind, solve problems and push proactively to get results are qualities which will fit well with this role.


The Collections Specialist should be able to manage and drive stakeholder relationships across the business ensuring high levels of customer service and leveraging relationships to drive results for the team. Adopt a ‘continuous improvement mindset’ both to benefit the customer experience and strive to increase efficiency by process optimisation, automation and lean approach.


Duties and Responsibilities:

• Working with an assigned number of Account Managers to assist in the daily collections efforts

• Contacting all related to the accounts in the work queue daily, and provide sound collection follow-up on delinquent accounts.

• Provide support related to customer balance information, including detailed balance statements as necessary.

• Research and adjust customer accounts as necessary, including

• Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances

• Process credit requests

• Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.

• Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.

• Maintain bad debt of .5% or less.

• Ensure aging is current and that customer issues are resolved timely.

• Ensure credits are entered timely and reviewed within 3 business days of submission.

• Approve all equipment releases to customers.

• Work with departments to develop processes as it relates to the customer and collections. Required Skills and Competencies:

• Strong analytical skills


Required Experience/Qualifications:

  • 2+ years of experience in a Collections/Accounts Receivable environment preferred
  • Demonstrable ability to hit core KPIs and targets
  • Demonstrated reporting and process improvement experience
  • Effective written and verbal communication skills
  • Strong organizational skills, with attention to detail, accuracy and accountability
  • Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment
  • Proficiency in Excel and Word


Desirable Experience/Qualifications:

  • Experience in Telecommunications an advantage but not essential


Core Competencies

  • Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
  • Accountability: Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
  • Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
  • Accounts Payable (A-P): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts payable practices and procedures.
  • Accounts Receivable (A-R): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.


Universal Competencies

  • Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
  • Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

  • Collections Specialist

    4 weeks ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist Location: UK (remote) Language Skills: English (additional language skills a bonus) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud...

  • Collections Specialist

    3 weeks ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist Location: UK (remote) Language Skills: English (additional language skills a bonus) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud...

  • Collections Specialist

    4 weeks ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist Location: UK (remote) Language Skills: English (additional language skills a bonus) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud...

  • Collections Specialist

    2 weeks ago

    United Kingdom Skillsbay Full time

    Adobe Target Integration Specialist - 6 months - Remote working - Outside IR35 Job Description: The Adobe Target Integration Specialist role requires a skilled professional with expertise in Java and Node.js development, coupled with a deep understanding of Adobe Target platforms. The primary responsibility of this role is to ensure smooth...

  • Telephone Collections Specialist

    4 weeks ago

    United Kingdom S4 Personnel Full time

    Job: Machine Installation Operative You will be installing and maintaining onsite equipment whilst promoting and representing their well-established brand. Complete installations and maintenance of equipment Efficient collection of equipment You must hold a current UK driving licence Full training provided At registration stage, to confirm...

  • Telephone Collections Specialist

    4 weeks ago

    United Kingdom S4 Personnel Full time

    Job: Machine Installation Operative You will be installing and maintaining onsite equipment whilst promoting and representing their well-established brand. Complete installations and maintenance of equipment Efficient collection of equipment You must hold a current UK driving licence Full training provided At registration stage, to confirm...

  • Telephone Collections Specialist

    4 weeks ago

    United Kingdom Contentful Full time

    In addition you get to work with an enthusiastic and energetic team solving important problems and building scalable solutions. We are a fun, hard-working, international, agile and feedback-oriented team that enjoy collaborating in an inclusive and welcoming environment. In this position, you will be expected to develop and implement employee relations...

  • Microsoft office specialist

    4 weeks ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist Location: UK (remote) Language Skills: English (additional language skills a bonus) GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and...

  • Microsoft office specialist

    4 weeks ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist Location: UK (remote) Language Skills: English (additional language skills a bonus) GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and...

  • Remote Data Collection Officer

    3 weeks ago

    United Kingdom Cloudsecurityexpo Full time

    My client, a Digital Transformation Consultancy, are looking for an ISO specialist to join them. This role is fully remote (you must have right to work in UK). The immediate focus is on asset evaluation and risk assessments creating the foundations to build and defne an ISMS scope, Statement of Applicability and implementation plan. Kin, partners,...

  • Billing Specialist

    4 weeks ago

    United Kingdom eTeam Full time

    Job Title: Billing Specialist Duration: 02 Months Location: Aberdeen, UK As a billing specialist you will be responsible for the preparation and submission of invoices in a timely manner tracking payments and updating of systems, alongside reporting to the EAC Billing Lead As a Billing Specialist, you will be responsible for: • Manage Process and...

  • Billing Specialist

    4 weeks ago

    United Kingdom eTeam Full time

    Job Title: Billing Specialist Duration: 02 Months Location: Aberdeen, UK As a billing specialist you will be responsible for the preparation and submission of invoices in a timely manner tracking payments and updating of systems, alongside reporting to the EAC Billing Lead As a Billing Specialist, you will be responsible for: • Manage Process and...

  • Pensions Specialist Training Scheme

    3 weeks ago

    United Kingdom Speedy Services Full time

    Speedy is the UK’s leading hire provider with a wide range of tools, specialist equipment, and support services, catering to every job requirement. This role involves coordinating the hire process from order placement to delivery and collection. Effective communication and relationship building are essential to ensure customer satisfaction. ...

  • Specialist Services Administrator

    1 week ago

    United Kingdom reesmarx Full time

    Senior Customer Service Specialist They empower their people to challenge the status quo while pioneering innovation; The Senior Customer Service Specialist, position in Customer Service is responsible for growing, improving customer business through triaging customer orders, problem resolution, support incoming customer calls, supply chain reporting, and...

  • Specialist Services Administrator

    2 weeks ago

    United Kingdom reesmarx Full time

    Senior Customer Service Specialist They empower their people to challenge the status quo while pioneering innovation; The Senior Customer Service Specialist, position in Customer Service is responsible for growing, improving customer business through triaging customer orders, problem resolution, support incoming customer calls, supply chain reporting, and...

  • Tech Specialist

    3 weeks ago

    United Kingdom Diverse CG Sp. z o.o. Sp.k. Full time

    DCG is a modern technology company, gathering in its ranks IT related professionals. Due to the continuous development and the large number of recruitment projects that we carry out for our Partners, we are looking for a person for the position: A/B Testing Specialist Design A/B and multivariate tests using Optimizely to evaluate hypotheses and drive...

  • Commercial Specialist

    4 weeks ago

    United Kingdom Redefined Ltd Full time

    To provide professional, commercial and specialist employee relations advice and coaching to our people managers and stakeholders across the broader People team and business to deliver business objectives and operational outcomes. The SME advise ensures our people experiences are aligned to our business strategy, policies, precedents, compliance and...

  • Food Specialist

    2 days ago

    United Kingdom SCHLOSS Roxburghe Full time

    We are currently looking for a Full Time Whisky Ambassado r with a passion for whisky to join the team at Schloss Roxburghe Hotel and Golf Course. The key role of the Whisky Ambassador is to support the Food and Beverage Operations Manager by taking ownership of specialist whisky bar; Your aim should be creating and ensuring a consistent beverage...

  • Bookkeeper/Accounting Specialist

    4 weeks ago

    United Kingdom TrovaSearch Full time

    Bookkeeper/Accounting Specialist The ideal candidate for the Accounting Specialist position must have accounting experience and will: Cross-train in various functions and be eager to contribute in different areas of accounting, and administration. A successful Accounting Specialist must be a quick learner, very detail-oriented and thorough. ACCOUNTING...

  • Accounts Payable Specialist Finance

    3 weeks ago

    United Kingdom Troon International Full time

    Accounts Receivable and Payable Specialist Accounting Finance Full-Time Beechmont Country Club Responsible for overseeing accounts receivable functions and processing accounts payable ensuring accuracy of billing, invoices, general ledger distribution, and payments. Perform monthly and annual member billing Process receivables by reviewing...