ServiceNow Architect

2 weeks ago

England, United Kingdom Pharaoh Capital Full time

ServiceNow Architect – required active SC clearance


Our client is seeking an experienced and visionary ServiceNow Architect to design and implement cutting-edge solutions on the ServiceNow platform. In this role, you will act as the technical authority, collaborating with stakeholders, development teams, and clients to deliver scalable and high-performing ServiceNow solutions that align with business needs and objectives.


Key Responsibilities

  • Develop and oversee the architecture of the ServiceNow platform, ensuring alignment with enterprise IT strategies and best practices.
  • Provide technical leadership for the design, configuration, and integration of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, and SecOps.
  • Partner with business and technical stakeholders to gather requirements and translate them into comprehensive architectural designs.
  • Ensure the platform is scalable, secure, and optimised for performance by implementing ServiceNow best practices.
  • Lead the delivery of custom development and integrations with third-party systems using ServiceNow APIs, scripting, and tools.
  • Conduct technical assessments and health checks of existing ServiceNow implementations, identifying areas for improvement.
  • Provide guidance to development teams, mentoring on ServiceNow architecture, design patterns, and coding standards.
  • Document architectural solutions, design decisions, and system configurations for stakeholders and development teams.


Key Skills & Qualifications

  • Proven experience as a ServiceNow Architect or similar role, with deep technical expertise in the platform.
  • Strong knowledge of core ServiceNow modules, including ITSM, ITOM, CMDB, HRSD, or SecOps, with hands-on experience in implementing these solutions.
  • Proficient in ServiceNow scripting (JavaScript, Glide API), integrations (REST/SOAP APIs), and workflows.
  • Experience with ServiceNow architecture, including multi-instance environments, data model design, and application customisation.
  • Strong understanding of ITIL frameworks and how they integrate with ServiceNow.
  • Knowledge of Agile or DevOps methodologies, including CI/CD pipelines for ServiceNow development.


Employee Benefits


  • Life Insurance (4x base pay)
  • Critical illness cover
  • Dental insurance
  • Death in service
  • Paid Time Off and Paid holidays
  • Paid Parental Leave
  • Family building benefits like adoption assistance, surrogacy and cryopreservation
  • Gym and fitness perks
  • Flexible working

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