Membership Executive

Illuminate is delighted to partner with Creature Comforts, an exciting and innovative subscription and membership service in the veterinary space where the wellbeing of pets, owners and veterinary professionals is the driving force in all they do

We are looking for an experienced Membership Executive passionate about pets, making meaningful connections and providing exceptional service. If you are a devoted animal lover with a flair for nurturing relationships and a keen interest in business development, then you could be the perfect match for this caring and innovative veterinary startup family

At the heart of their mission, they're transforming the veterinary experience into something truly special for pets, their families, and veterinarians alike. Imagine a place where membership means more than a service; it's a bond. Their approach includes beautifully designed clinics, transparent pricing, and a focus on creating personal connections.

Fresh off the excitement of securing £7 million in funding, we are searching for a warm-hearted Membership Executive to join their journey. Your role will be pivotal in welcoming local pet parents into the Creature Comforts family, ensuring they feel understood, cared for, and valued.

This role is hands-on and based in the heart of the community at either the St John’s Wood or Notting Hill clinic, with regular collaboration at the Edgware Road HQ alongside the Marketing maestros.

Compensation:

We're offering a starting salary of £35,000, complemented by a generous bonus linked to your achievements. We're keen to delve into the details as we progress through the selection process.

Your Day-to-Day:

• Craft and execute innovative strategies to engage with pet parents within your local area, ranging from events to casual conversations in the park.
• Lead and inspire a team of brand ambassadors, together amplifying their mission.
• Manage the clinic's waitlist, warmly inviting prospective members to explore the space and services.
• Host tours and open days, creating memorable experiences that encourage membership sign-ups.
• You can drive the success of your clinic, including within core membership and additional services, with an eye on sales performance and growth opportunities.
• Be the friendly face and reliable point of contact for members, ensuring their seamless and joyful journey.
• Support high retention rates and reconnect with members to understand and address their needs.
• Build strong, collaborative relationships within the clinic and the broader team, contributing to the culture of care and support.

Who You Are:

• A master of organization and calm, adept at balancing multiple priorities gracefully.
• An entrepreneurial spirit, eager to explore and learn from various marketing strategies.
• A genuine, warm presence, more friend than a salesperson, to the community you are building.
• An effective communicator and leader, capable of inspiring your team and colleagues.
• Ready to embrace responsibility and drive success.
• Above all, a passionate advocate for pets and their well-being.

What can we offer you?

• Be part of a venture that's redefining veterinary care, backed by £7M from top-tier VCs.
• Grow with them, learning from a talented team, with vast opportunities for career advancement.
• Join a proven business model making waves internationally.
• Thrive in a friendly, collaborative team environment where every member is valued.

If you're ready to blend your love for animals with your business acumen in a fulfilling and exciting role, we'd love to meet you. Apply today to make a difference in the lives of pets and their families.