After Sales Services Spare Parts Coordinator

2 months ago

Newport, United Kingdom Dextra Group Full time

After Sales Services Spare Parts Coordinator

Dextra Construction UK

Location: Newport, Wales


Who we are:

Established since 1983, Dextra is a leading manufacturer and distributor of engineered construction products for the building and civil industries, supported by a team of over 900 professionals worldwide. Headquartered in Bangkok, Thailand, Dextra is a privately-owned group of companies with affiliates in America, Europe, Middle East, India and Asia.


Dextra supports and serves the construction industry with smart and dependable solutions that help consultants and contractors design and build ever-challenging structures today for tomorrow’s legacy.


Whether in the ground, in concrete or embedded in steel structures, made of steel or innovative composite materials, Dextra products ensure the efficiency, integrity and safety of construction projects worldwide.


Dextra is recognized as a global “solution provider” in the construction industry with emphasis on customer service, quality and teamwork. For more information about our group and activities, please visit us at www.dextragroup.com


Responsibilities:

An After Sales Services Spare Parts Coordinator plays a crucial role in ensuring that customers receive the necessary spare parts and support after purchasing a product. Here are some key aspects of the role:


Inventory Management

  • Monitor our internal stock of spare parts & tools based in our depot
  • Monitor our external stock of spare parts & tools based in EU
  • Handle shipments from our Newport Depot to customers (packing & shipping)
  • Monthly check / reconciliation of the inventories / stock adjustment if required in AX
  • Generate reports on spare parts usage, inventory levels, and customer feedback.
  • Analyze data and make recommendations for improving parts management or stock policy adjustments


Orders processing

  • Order registration in our ERP system - AX
  • Order acknowledgement issuance to customers with delivery schedule
  • Issue invoice and packing list for goods supplied from internal stock or local suppliers
  • Issue back-to-back PO to the factory for goods supplied from Thailand
  • Ensure shipping documents are sent by mail to customers upfront delivery


Suppliers’ coordination

  • Place PO to maintain internal and external stocks as per define stock policy
  • Track and manage the delivery to ensure timely arrival
  • Handle reconciliation when required
  • Register invoice from external suppliers upon delivery / reception of the goods
  • Negotiate terms and conditions for new suppliers
  • Monitor supplier performance and address any issues related to delivery or quality.


Customer support

  • Assist customers with inquiries about spare parts availability, pricing and compatibility
  • Provide technical support & guidance regarding spare parts and their usage / Lifetime
  • Handle returns and exchanges of defective or incorrect performance


Collaboration

  • Work closely with the after-sales service team to ensure they have the necessary parts to complete repairs.
  • Coordinate with other departments, such as Group Sales Coordination and Supply Chain as well as finance,
  • to support overall business operations
  • Take incoming calls and monitor incoming mails landing at the depot


Requirements

  • At least a Bachelor degree in Engineering or related field / Diploma in Logistics.
  • At least 5 years’ experience in Engineering related working environment
  • Very good command of spoken and written
  • ITS skills: Proficiency in Microsoft Office
  • Other technical skills: ERP software – Microsoft AX – Windows Pack Office
  • Good leadership & people management skills

  • After Sales Services Spare Parts Coordinator

    2 months ago

    Newport, United Kingdom Dextra Group Full time

    After Sales Services Spare Parts Coordinator Dextra Construction UK Location: Newport, Wales Who we are:Established since 1983, Dextra is a leading manufacturer and distributor of engineered construction products for the building and civil industries, supported by a team of over 900 professionals worldwide. Headquartered in Bangkok, Thailand, Dextra is a...

  • Spare Parts Coordinator

    4 weeks ago

    Newport, Newport, United Kingdom Whitehead Recruitment Ltd Full time

    Job Title: After Sales Services Spare Parts CoordinatorWe are seeking a highly organized and detail-oriented After Sales Services Spare Parts Coordinator to join our team at Whitehead Recruitment Ltd.Job Summary:The successful candidate will be responsible for ensuring that customers receive the necessary spare parts and support after purchasing a product....

  • Spare Parts Coordinator

    4 weeks ago

    Newport, Newport, United Kingdom Whitehead Recruitment Ltd Full time

    Job Title: After Sales Services Spare Parts CoordinatorWe are seeking a highly organized and detail-oriented After Sales Services Spare Parts Coordinator to join our team at Whitehead Recruitment Ltd.Job Summary:The successful candidate will be responsible for ensuring that customers receive the necessary spare parts and support after purchasing a product....

  • Spare Parts Coordinator

    4 weeks ago

    Newport, Newport, United Kingdom Dextra Group Full time

    Job Title: Spare Parts CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Spare Parts Coordinator to join our team at Dextra Group. As a key member of our After Sales Services team, you will be responsible for ensuring that customers receive the necessary spare parts and support after purchasing a product.Key...

  • Spare Parts Coordinator

    4 weeks ago

    Newport, Newport, United Kingdom Dextra Group Full time

    About the RoleWe are seeking a highly skilled and experienced After Sales Services Spare Parts Coordinator to join our team at Dextra Group. As a key member of our after-sales service team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.Key ResponsibilitiesMonitor and...

  • Spare Parts Coordinator

    4 weeks ago

    Newport, Newport, United Kingdom Dextra Group Full time

    About Dextra GroupDextra Group is a leading manufacturer and distributor of engineered construction products for the building and civil industries. With a team of over 900 professionals worldwide, we support and serve the construction industry with smart and dependable solutions.Job Title: Spare Parts CoordinatorWe are seeking a highly organized and...

  • Spare Parts Coordinator

    4 weeks ago

    Newport, Newport, United Kingdom Dextra Group Full time

    Job Summary We are seeking a highly skilled Spare Parts Coordinator to join our team at Dextra Group. As a key member of our After Sales Services team, you will be responsible for ensuring that customers receive the necessary spare parts and support after purchasing a product. Key Responsibilities Handle shipments from our Newport Depot to customers...

  • Spare Parts Coordinator

    1 month ago

    Newport, Newport, United Kingdom Dextra Group Full time

    About the RoleWe are seeking a highly skilled and organized Spare Parts Coordinator to join our team at Dextra Group. As a key member of our After Sales Services team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.Key ResponsibilitiesInventory ManagementMonitor and...

  • Spare Parts Coordinator

    1 month ago

    Newport, Newport, United Kingdom Dextra Group Full time

    About the RoleWe are seeking a highly skilled and organized Spare Parts Coordinator to join our team at Dextra Group. As a key member of our After Sales Services team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.Key ResponsibilitiesInventory ManagementMonitor and...

  • After Sales Coordinator

    2 months ago

    Newport, United Kingdom CV-Library Full time

    Job Title: After Sales Coordinator Location: Newport, Wales Remuneration: £45,000 Contract Details: Permanent, full-time position Responsibilities: Monitor and manage our client's internal stock of spare parts & tools based in their depot. Oversee and maintain their external stock of spare parts & tools based in the EU. Handle shipments from...

  • After Sales Coordinator

    2 months ago

    Newport, United Kingdom Adecco Full time

    Job Title: After Sales Coordinator Location: Newport, Wales Remuneration: £45,000 Contract Details: Permanent, full-time position Responsibilities: Monitor and manage our client's internal stock of spare parts & tools based in their depot.Oversee and maintain their external stock of spare parts & tools based in the EU.Handle shipments from our client's...

  • Sales Client Service Coordinator

    1 month ago

    Newport, Newport, United Kingdom Dextra Group Full time

    Job Title: Sales Client Service Co-OrdinatorAt Dextra Group, we are seeking a highly skilled Sales Client Service Co-Ordinator to join our team. As a key member of our After Sales Services team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.Key Responsibilities:Handle...

  • Sales Client Service Coordinator

    1 month ago

    Newport, Newport, United Kingdom Dextra Group Full time

    Job Title: Sales Client Service Co-OrdinatorAt Dextra Group, we are seeking a highly skilled Sales Client Service Co-Ordinator to join our team. As a key member of our After Sales Services team, you will play a crucial role in ensuring that our customers receive the necessary spare parts and support after purchasing our products.Key Responsibilities:Handle...

  • Export Sales Coordinator

    2 months ago

    Newport, United Kingdom Adecco Full time

    Are you an experienced professional with a passion for customer service and logistics? Are you looking for an exciting opportunity to work with a global leader in the construction industry? Our client, a leading manufacturer and distributor of construction products, is seeking an Export Sales Coordinator to join their team in Newport, Wales.As an Export...

  • Export Sales Coordinator

    2 months ago

    Newport, United Kingdom CV-Library Full time

    Are you an experienced professional with a passion for customer service and logistics? Are you looking for an exciting opportunity to work with a global leader in the construction industry? Our client, a leading manufacturer and distributor of construction products, is seeking an Export Sales Coordinator to join their team in Newport, Wales. As an Export...

  • Export Sales Coordinator

    4 weeks ago

    Newport, United Kingdom Adecco Full time

    Are you an experienced professional with a passion for customer service and logistics? Are you looking for an exciting opportunity to work with a global leader in the construction industry? Our client, a leading manufacturer and distributor of construction products, is seeking an Export Sales Coordinator to join their team in Newport, Wales. As an Export...

  • After Sales Engineer

    4 weeks ago

    Newport, Newport, United Kingdom Whitehead Recruitment Ltd Full time

    Job Title: After Sales TechnicianWe are seeking a highly skilled After Sales Technician to join our team at Whitehead Recruitment Ltd.Job Summary:The successful candidate will be responsible for ensuring the smooth operation of our clients' equipment, providing technical support and training to customers, and ensuring the availability of documentation for...

  • Internal Sales Executive

    5 months ago

    Newport, United Kingdom The Sales Recruitment Network Full time

    Internal Sales Executive / Sales Executive / Telesales Executive / Business Development Manager Newport, Shropshire, ideally this role will be based at our offices in Newport, Shropshire, however we will also consider applications from other parts of the UK with the role being performed remotely from home. Good locations for Newport include Stafford,...

  • Customer Account Coordinator

    5 months ago

    Newport, United Kingdom NU Staff Recruitment Full time

    NuStaff are currently recruiting for a Customer Account Coordinator on behalf of Safran Seats. this role will be based at there new site based in Imperial Park, Newport. **Job Role** - To be the main focal point for all customer enquiries from your designated accounts/customers - Responsible for the administration of Spares sales orders and related...

  • After Sales Technician

    4 weeks ago

    Newport, United Kingdom Whitehead Recruitment Ltd Full time

    After Sales Technician / Engineer Our client is a world leading manufacturer of engineered steel and fibre-reinforced polymer construction products. They design and manufacture bar end preparation equipment focused on safety, reliability, and efficiency. They are looking for an After Sales Technician / Engineer within commuting distance of their Newport...