Key Account Manager
3 weeks ago
As a Key Account Manager, He/she/They will be responsible responsible for managing a portfolio of large Clients while also overseeing the profit and loss (P&L) performance of those accounts.
Focusing on building strong client relationships, maximizing customer satisfaction, and driving revenue growth while also ensuring that the financial performance of the accounts is optimized.
Responsibilities:
• Cultivate and maintain strong relationships with key clients, acting as their primary point of contact for all inquiries, concerns, and business needs.
• Regularly engage with clients to understand their evolving requirements, strategize solutions, and ensure their satisfaction with products or services offered.
• Develop and execute strategic account plans that outline clear objectives, growth targets, and actions needed to achieve both client satisfaction and financial goals.
• Collaborate with cross-functional teams, such as sales, marketing, and operations, to align strategies and ensure seamless delivery of products and services.
• Assume responsibility for the financial performance of assigned key accounts, ensuring revenue and profitability targets are met or exceeded.
• Monitor and analyze financial data related to key accounts, identifying opportunities for cost optimization and revenue enhancement.
• Identify and capitalize on opportunities for revenue growth within existing key accounts by cross-selling, upselling, and introducing new products or services.
• Work closely with the sales team to forecast and achieve revenue targets, aligning business strategies with financial objectives.
• Monitor and control costs associated with serving key accounts, ensuring that the company's profit margins are maintained or improved.
• Collaborate with operations and finance teams to optimize cost efficiency without compromising on service quality.
• Proactively assess and address client satisfaction levels, taking necessary actions to resolve issues and maintain high levels of customer retention.
• Gather client feedback and insights to continuously improve products, services, and overall customer experience.
• Prepare regular financial reports and analysis for key accounts, providing insights on performance, trends, and opportunities for improvement.
Specifications:
- Looking for candidates with 14+ Years of strong experience in Strategic Account Management with an IT Services set up.
- Openness to work with a mid sized IT services company.
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