Key Account Manager
1 month ago
Job Title: Key Account Manager
Salary: £50-60k basic, +25k ote (uncapped)
Location: Central London (hybrid - 2 days WFH)
Sector: Financial Intelligence
The Company:
Our client exists to provide data and intelligence that is massively beneficial for their clients who require insight into different complex financial markets. As a business they have outperformed their revenue targets for the last five years and are midway through an investment plan. As a result, they are looking to scale their Account Management team and need an experienced Account Manager to look after a portfolio of their key clients.
The role and responsibilities:
- Full Account Management role - you will be given a multi million pound portfolio of key accounts once onboarded
- Proactively uncovering opportunities in existing accounts through up sell, cross-sell and expansion activities qualified via regular customer reviews and prospecting whilst also negotiating and closing them.
- Excel with regards to customer retention, focusing on constant improvement of customer experience through proactive engagement with customers via online events and facilitating customer communities of practice.
- Utilising the company’s sales technology platform and methodologies to their fullest extent whilst also maintaining up to date customer contacts in CRM. You will also leverage the companies’ technology to its fullest extent to drive optimised volume of personalised engagement.
- The job will involve utilising analytics to spot “at risk” customers, whilst developing retention strategies along side this in order to address gaps and improve net revenue retention in the assigned territory.
Benefits:
- Travel opportunities to global offices.
- Quarterly lunch clubs and team incentives.
- Regular team socials and fun culture.
- Winners Table to Michelin-Star restaurants.
- All tech equipment provided.
- All the standard benefits you'd expect from a good employer, including holiday package, health benefits etc.
The person:
- Bachelor’s degree with a 2.1 minimum
- Proven experience as an Account Manager or in a similar farming role within a SaaS or financial services focused business (3 years+).
- Strong understanding of Account Management best practices, upsell strategies, and sales processes.
- Data-driven mind set with the ability to analyse and interpret metrics.
- Proficiency in CRM software(e.g., Salesforce) and sales enablement tools.
- Results-oriented with a track record of meeting or exceeding upsell/cross sell targets.
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