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Quality Team Leader

3 months ago

Wrexham, United Kingdom FMC Talent Full time

Are you a Dispensing Optician with powerful and prolific communication skills? Do you have a strong technical understanding of lenses? Our client is seeking a Quality Team Leader to join their office in Wrexham.


A bit about the company and what they can offer you

This market-leading ophthalmic company has employees singing their praises - they are continually described as having an open and caring culture that values the welfare of both employees and customers who use their premium technical lenses. They're looking for enthusiastic people with a can-do attitude, and in return, they'll offer care allowance, healthcare and pension benefits.


What you’ll be doing

You will coordinate the customer service returns teams and provide coaching, supervision, development and motivation. You will support and train the team to deal with technical questions that will improve the overall service and communication to Eye Care Practitioners.

Your day-to-day might look a little like this:

  • Empowering your team to own problems and seek solutions
  • Answering technical questions and queries
  • Managing new processes
  • Working to improve the overall service offer
  • Developing an understanding of customer needs


A bit about you

Ideally, you’ll be based within a commutable distance of the office in Wrexham.

You’ll be someone who actively strives to develop yourself and others and can relate to and achieve the best performance through people.

A few other key skills we are looking for:

  • A Dispensing Optician
  • High-level understanding of Customer Service processes
  • Excellent people skills
  • Good IT skills and understanding of ISO requirements
  • Strong relationship builder and collaborator
  • Displays high integrity and honesty


Want to hear more?

If this role has sparked your interest, get in touch with Natasha Szombara (natasha.szombara@fmctalent.com)

If you want more information on what the core duties are for this role, we can send the job description your way


A few more details

Reference number: 17097

Temporary or Permanent Position: Permanent

FMC Talent