Application Support Engineer

2 days ago

London Area, United Kingdom Liberty Towers Full time

Application Support Engineer

London

Hybrid - 3 days in office

Salary: £55,000


We are seeking a dedicated and customer-focused Application Support Engineer to join our team, a leading provider of a cloud based Platform-as-a-Service (PaaS) solution. This role bridges technical troubleshooting and customer experience, making it ideal for someone with a background in Customer Success or Customer Support.


In this role, you will be the first point of contact for our customers, providing prompt and effective support to resolve product-related inquiries. While the role does not demand deep technical expertise, you should possess the ability to understand our platform's features, troubleshoot issues, and escalate complex cases when necessary. Strong communication and problem-solving skills are essential, as you will need to explain solutions clearly to non-technical users.


Ideal Candidate Profile

  • Experience in customer support, technical support or similar role a must.
  • Experience with inspecting and diagnosing web-applications and/or mobile applications
  • Strong understanding of and experience with REST APIs and/or GraphQL API
  • Knowledge of Single Sign-on including OAuth, SAML, and SCIM
  • Ability to reproduce customer issues, perform triage and file bugs with Engineering
  • Strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy

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