Service Advisor

4 weeks ago

Dunstable, United Kingdom Intercounty Truck & Van Ltd Full time

Intercounty Mercedes Truck & Van are looking for an experienced Service Advisor to work for our busy dealership based in Dunstable

Intercounty Truck & Van Ltd has been a successful Mercedes-Benz franchise for 20 years, covering Northamptonshire, Cambridgeshire, Buckinghamshire and Bedfordshire with dedicated commercial vehicle dealerships to support our customer base.

Our technicians, sales teams and back office support all share the same goal; to deliver an unrivalled customer experience, adding value through our products and services. Whether you run a single van or hundreds of trucks, Intercounty has the expertise across a diverse customer portfolio to offer the best service.


Salary £30,000 + Bonus.


As the Service Advisor, you will be responsible for:

• Greeting customers in a friendly, professional, and courteous manner

• Checking in vehicles, including entering customer and vehicle information on internal software

• Creating quotations for customer on repairs and works, ensuring the customer is happy

• Arranging vehicle pick up date, time method and location with the customer

• Monitoring repair and works status, keeping the customer up to date

• Explaining and handing over the repair and work details to the workshop team

• Performing visual inspections of vehicles before and after any works conducted

• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service and Workshop teams


As the Service Advisor, you will have the following:

• Experience in the automotive sector desirable

• Experience in a customer contact and customer support position

• General IT Skills including Microsoft Office Applications

• Excellent communication and interpersonal skills

• Enjoy working in a team environment

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