Account Director

3 weeks ago

Birmingham, United Kingdom Linaker Full time

WELCOME TO LINAKER

For over 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.


Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, a part of one team.


The last couple of years has seen Linaker grow exponentially and the technical team have been instrumental in this growth. With big plans for 2024 we’re now looking for an exceptional Account Director to join our senior leadership team and help drive the business forward.


ABOUT THE ROLE

We are seeking an experienced and dynamic Account Director to lead our client management efforts within the facility management sector. The ideal candidate will have a proven track record of developing and maintaining strong client relationships, driving business growth, and ensuring the highest level of customer satisfaction. This role requires strategic thinking, excellent communication skills, and a deep understanding of facility management services.


WHAT YOU WILL BE RESPONSIBLE FOR

  • Proven track record of managing a £20M plus portfolio including full P&L responsibility and WIP & Debt management.
  • Provide leadership and management to your Account Managers, ensuring contractual commitments are met or exceeded.
  • Serve as the primary point of escalation for your Account Managers and their clients, ensuring their needs are met and expectations exceeded.
  • Develop and maintain long-term relationships with your Account Managers clients, understanding their business objectives and aligning our services to meet those needs.
  • Attending regular client meetings to review service performance, address concerns, and identify opportunities for improvement and growth.
  • Develop and implement strategic account plans to achieve revenue targets and business growth.
  • Collaborate with the sales team to develop proposals, presentations, and contract negotiations.
  • Ensure all opportunities for the strategic development of your accounts are pursued.
  • Monitor and report on account performance, including financial metrics, service quality, and client satisfaction.
  • Ensure all existing accounts/contracts are in the best possible position to be retained upon retender.
  • Ensuring business policies and processes are effectively communicated and implemented within the contract(s).
  • Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both Linaker and subcontractors’ activities and are regularly review.
  • Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
  • Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent and that effective succession planning arrangements are in place.
  • Working with other Business Directors to ensure the collaborative development of the business, effective team working and support to colleagues.
  • Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth and ensure that these are met or exceeded.
  • Ensure appropriate control systems are implemented to ensure statutory, policy and contractual commitments are met.
  • Promoting and maintaining the core values of Linaker.
  • Lead, mentor, and develop a team of account managers and support staff.
  • Provide regular feedback, coaching, and performance evaluations.
  • Foster a collaborative and high-performance culture within the team.
  • Contribute to the development of business strategies and initiatives to enhance service delivery and drive growth.
  • Stay informed about industry trends, competitive landscape, and emerging technologies in facility management.
  • Develop and implement innovative solutions to improve operational efficiency
  • and client satisfaction.
  • Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits and support to mobilisation as required on new contracts.
  • Provide a learning environment and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and can reach their full future potential.


WHAT WE ARE LOOKING FOR

  • An engineering qualification, and/or a degree in Business Administration, Facilities Management, or a related field. A Master’s degree is preferred.
  • A minimum of 7-10 years of experience in account management or business development within the facility management sector.
  • Proven track record of achieving sales targets and managing large, complex client accounts.
  • Incumbents must be able to demonstrate a career showing continuous personal development.
  • Managerial experience at National Account Manager or above within technical and/or hard services is essential.
  • Strong leadership and team management skills, with experience leading and developing high-performing teams.
  • Strategic thinker with strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Excellent motivational and influencing skills, with high levels of personal integrity.
  • Proficiency in CAFM software and Microsoft Office Suite.
  • Dedicated to meeting the expectations and requirements of clients, establishing and maintaining effective relationships, and gaining their trust and respect.
  • Ability to negotiate skillfully in tough situations with both internal and external groups.
  • Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.
  • Provides direction and inspiration to the team, fosters teamwork, and develops talent.
  • Able to contribute effectively across all business activities.
  • Politically astute.
  • Incumbents must have a high level of energy, be self- starters, confident and stable in manner.
  • Understands the organisation's strengths, weaknesses, opportunities, and threats; able to translate this into actionable strategies.


WORK ENVIROMENT

  • This position requires regular travel to client sites and company offices, predominantly in the South & Southwest.
  • The work environment is dynamic, fast-paced, and client-focused.


THE PACKAGE

  • A competitive starting salary with annual pay reviews.
  • Company Car.
  • 25 Days holiday plus bank holidays.
  • Plenty of opportunity for progression.
  • Flexibility for hybrid working.
  • Health care, life insurance and medical insurance available after a qualifying period.


INTERESTED

In summary this is a fantastic opportunity for an Account Director with a proven record of success who wants to be part of fast-growing business.

If you think we’re a match – click apply now We look forward to hearing from you.

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