Sales Customer Support Specialist

1 week ago


StainesUponThames, United Kingdom Parkside Recruitment Full time

Our international client requires an experienced Sales Customer Support Specialist to join their team on a rolling contract.

Position Summary:

You will work in a busy department that represents the heart of the business and manage all customer orders, shipping, and invoicing related to orders received from the regional sales offices.


  1. Major Job Functions:


· To manage all sales order processing including projects, from receipt of order to invoicing and reporting of the results.

· Liaise with customers on the status of each order with updates as required for customer service metrics

· To liaise with the Customer Service Department regarding commercial and technical queries relating to products, and orders for products.

· Liaising with various offices and vendors to ensure customer delivery expectations are met

· Provide customers with documents, certificates, manuals and datasheets as and when required

· Dealing with telephone enquiries from customers and regional offices

· Assisting with the stock take, and investigating the discrepancies afterwards.

· Producing daily financial reports

· Liaise with the finance team to create new accounts and existing account amendments.

· Assist the finance team with matching invoices against purchase orders.

· Maintain and monitor customer order mailboxes.

· Monitor, update and maintain customer portals including uploading documents and updating delivery information

· Work with shipping/logistics to produce bespoke customer documents as required

· Other duties and projects as specified.


  1. Key Skills and Behaviours Required:


Key Skills required are:


· Customer order management and processing experience

· Computer literate with a good working knowledge of Microsoft applications

· Numerical accuracy

· Articulate, good written and verbal communication

· Accurate, good attention to detail

· Ability to prioritise, and manage multiple tasks

· Team player and able to work on their own initiative


The behaviours required are:


· Positive, enthusiastic attitude

· Flexible to changing priorities

· Able to manage situations so they don’t become stressful

· Friendly and approachable

· Supportive to all team members

· Co-operative and collaborative with all team members

· Self-awareness to modify and choose appropriate behaviour to influence a situation positively

· Confidence to express ideas and thoughts on situations or events

· Able to build positive relationships, and rapport built on mutual trust


Duration: Rolling Contract


Interested? Please apply.



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